Area Manager
5 days ago
**We are looking for our next Area Manager. Could it be you?**
We are currently recruiting for an Area Manager who has previous multi-unit management experience in a corporate system. This position covers a territory including Quebec. Frequent and extended travel is a requirement in this position. Applicants must currently reside within Quebec and be fully bilingual - French and English.
Reporting to the Store Operations, Regional Lead, the Area Manager is responsible for a region comprised of 9-12 M&M Food Market corporate store locations. The person acts as a liaison between Head Office and stores, working alongside Corporate Store Managers to develop the capabilities to deliver results within their stores. This role is accountable for key financial and performance indicators within his/her region. These KPIs include, but are not limited to Sales Budgets, SSSG, EBITDA, Scorecards, CTER audits and Meal Advisor engagement. The Area Manager audits and inspects the stores to ensure adherence to brand standards and develops action plans in partnership with the Corporate Store Manager to improve operational performance.
**Need more details? Keep reading**
In this role you will have a variety of responsibilities, including:
**Customer Experience**:
- Establish and build a trusting relationship with Corporate Store Managers and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
- Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
- Observe, assess and score the store based on the pre-set brand standard audit.Coach Meal Advisors and Store Managers in the moment to educate and inspire a change in behaviour.
- Communicate and share brand standards and available resources that assist the Corporate Store manager to remedy the gaps.
- Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Corporate Store Manager.
- Coach and train Corporate Store Managers on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
- Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, past SCR results. Flag any ongoing actions that have not been addressed.
- Lead all areas of new store openings and assist in ensuring new stores reach their business goals.
- Visit stores as required by the stores’ segmentation model.
- Communicate and influence store level buy-in of corporate marketing plans and programs; initiate where required, local store marketing.
**Store Profitability**:
- Establish clear business goals and financial targets with Corporate Store Managers.
- Suggest operational improvements that drive same store sales growth or reduce costs for the Corporate Store Manager.
- Identify opportunities and best practices to improve profitability of stores (both Franchise and Corporate).
- Conduct quarterly business reviews with Corporate Store Manager.
**Coaching & Development of Others - Associate Engagement**:
- Coach and develop Corporate Store Managers to deliver great customer experiences and create individual development plans for corporate locations.
- Coach Store Managers to provide developmental feedback to increase leadership capability within their stores.
**Some of the challenges in this role could include**:
- Geographic - multi-units across large territory may require overnight travel.
- Ability to work with and influence a variety of personality types.
- Must be able to identify talent and assist leaders in developing strong leadership skills.
- Needs to be able to build strong and cohesive relationships with Head Office and Operations team.
- Must be able to learn and remain up to date on brand standards, changes, marketing programs, and flyer promotions.
- Gaining adoption and sustainability from stores on new company systems and tools.
- Must be able to facilitate workshops/presentations.
**So, are you our next Area Manager? You could be if you have**:
2-4 years as a multi-unit manager is considered a requirement.Experience working with corporate stores and employees is a strong asset.Experience in a Franchise system is considered an asset.Post-Secondary education is preferred.Experience in Operations is considered an asset.Key Account Management is considered an asset.Strong communication and conflict management skills are required, as well as the ability to influence others.Ability to meet the physical requirements of the position, which include lifting up to 40lbs, standing, walking.A valid driver’s license and good drivi
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