Multi-unit Coordinator

7 days ago

Brampton, Canada United Restaurant Supplies Full time

Our Customers Can Count on Us
- We are looking for employees who believe in our company promise "Good service at a fair price, built on honesty and integrity and keeping our word".Position Summary:
As the Gordon Food Service supplier of smallwares, United is innovating in this space and looking for a driven, entrepreneurial and analytical Multi-Unit Coordinator. Reporting to the Inside Sales Manager, the Multi-Unit Coordinator is responsible for coordinating multi-unit account requirements. This position will liaise with corporate head offices, vendors, customer care, and Account Managers and would be required to be onsite at the office. This role requires well-honed skills in customer management, follow up, as well as a passion and vision to be part of the company’s long-term growth.

Roles and Responsibilities:
- Ensure the profitability of the company by efficiently maintaining customer contracts, providing administration and logistics support and multi-unit team support.- Managing customer needs, product inventories, logistics reporting and maintaining distribution contracts for the Multi-Unit customer.- Working with the National Multi-Unit Account Managers, the coordinator will provide flawless customer service to their accounts.- Build and maintain relationships with new and existing United customers and accounts. Regular customer communication activity and follow up.- Ability to answer customer questions regarding the technical information, pricing, delivery and order status information- Provide value to customers and improve customer perception of United as an expert in both the Restaurant Equipment and smallwares category.- Sourcing products and working with vendors to establish item lead times in order to effectively communicate availability with the customer and manage expectations while improving service levels.- Collaboratively work with internal departments.- Respectfully and capably represent the best interests of United Restaurant Supplies in all internal and external dealings.

Required Skills and Qualifications:
- Two years previous food service industry as a customer care representative or an equivalent combination of education, training, and experience- Post-secondary diploma or degree in a related discipline preferred, or other jobs related or equivalent business experience.- Exceptional customer service experience- Professional, responsive, and positive work attitude is essential- Strong organizational and time management skills with the ability to multitask and prioritize- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment- Working knowledge and prior experience using the Auto Quotes program- Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills.- Strong listening skills - understand and reflect accurately on the message.- Solid administrative skills - accurate with information and transactions.- Team player; actively participates to create and execute on team goals.

Preferred Qualifications:
- Knowledge of Genisys, PowerSell and Gordon Ordering- Proficiency with Google apps and Microsoft Office- Knowledge of the Smallwares category is preferred- French language will definitely be an asset

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Restaurant Supplies is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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