Sales and Marketing Specialist

**SALES AND MARKETING SPECIALIST**:

- Full Time

Atrium Retirement Residence, Orillia, ON, CA

Cobourg Retirement Residence, Cobourg, ON, CA

Devonshire Retirement Residence, Windsor, ON, CA

The Manor at Gravenhurst, Gravenhurst, ON, CA

Maple Court Retirement Residence, Walkerton, ON, CA

The Mayfield Retirement Residence, Prescott, ON, CA

The Millwood Retirement Residence, Toronto, ON, CA

Oxford Manor Retirement Residence, Ingersoll, ON, CA

Peterborough Retirement Residence, Peterborough, ON, CA

Tillsonburg Retirement Residence, Tillsonburg, ON, CA

The Teddington, Toronto, ON, CA

Park Place Retirement Residence, Woodstock, ON, CA

Willoughby Manor Retirement Residence, Niagara Falls, ON, CA
- Requisition ID: 1939
- APPLY- Position Overview:

- The Sales Specialist is responsible for supporting occupancy goals across the organization by responding to inquiries and by following up with leads to create or support the next steps in the sales process, assisting communities in driving traffic through daily metrics accountability and assisting with new Sales Manager orientation and providing sales support to communities with sales and marketing manager vacancies, travelling to communities to complete audits and provide hands-on support.

Qualifications:

- Proficient in the use of Microsoft Office
- Proficient in Customer Relationship Management (CRM) software
- Knowledge of the surrounding area and communities
- Strong interpersonal skills
- Effective listening skills
- Excellent communication skills, both verbal and written
- Valid provincial driver’s license and access to a vehicle
- 3 - 5 years experience in Senior Living Sales.
- Skilled in conflict management techniques
- Available to work some weekends and nights
- Ability to travel to our fifteen communities within Ontario.
- Is familiar with the provisions of the following legislation: Employment Standards Act, Workers’ Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act

**Essential Duties **are the technical skills and knowledge that an employee requires in order to perform their role. Below is detailed information on the required Essential Duties for your position.
- Completing audits to ensure compliance with all sales standards.
- Assist community leaders in determining appropriate next steps, creative follow-up with prospects and assisting in the execution of next steps where appropriate.
- Assist and participate in the orientation and onboarding of new Sales and Marketing Managers where needed.
- Completing Customer satisfaction surveys with past and present residents.
- Is aware of and respects, and promotes the Residents’ Bill of Rights
- Promote the Vision, Mission & Values and Standards of the community and promote activities consistent with the Mission, Vision and Values of the organization.
- Drive occupancy levels and support communities to meet or exceed established sales targets.
- Assist communities where necessary in tracking sales activity in our Customer Relationship Management (CRM) database and assist in analyzing reports to identify sales trends specific to the community and residence.
- Role up weekly CRM reports to senior management
- Assists in research for competitive analysis- Other duties as assigned