Operational Product Manager

2 weeks ago


Ottawa, Canada Ericsson Full time

**About this opportunity **:
BNEW EUHW Operational Product Manager (OPM) is the main Ericsson HW interface between the Market areas, Customer Units and R&D. A key role is to maintain customers’ trust in the quality of the ERS HW product portfolio and get a wide understanding of the product portfolio and quality performance in the customer’s network, as well as being driver in cases with high business importance for the company.

You have experience from Customer centric roles combined with an understanding of the ERS portfolio. You will work primarily within the Radio and Baseband area, therefore technical competence in these areas is a prerequisite.

You are good in communication and leadership as you will be working across organizations in BA and MA/CU.

**What you will do**:

- Handle customer increased issues and when vital, lead product task forces.
- Ensure that the voice of the customer is spread within the BA.
- Responsible for communication strategy in sophisticated HW cases.
- Work with internal PEU functions to understand/categorize what is driving HW returns from the market and take proactive actions.
- Represent EUHW in customer meetings for HW quality topics and other initiatives.
- Drive customer engagement & deployment support activities.
- Prepare decisions and drive HW Field Corrections (Field Change Orders/Repair Change Orders/Service Advice/Repair Investigation requests).
- Control the budget for HW Field Correction issues and ongoing activities.
- Drive and lead process work.

**You will bring**:

- ERS HW Product design experience
- Product Life Cycle Management Knowledge
- Product Development Knowledge
- Business Understanding
- Customer Understanding
- Communication
- Deciding & Initiating Action
- Relating & Networking
- Ambitious & Commercial Thinking
- Delivering Results and Meeting Customer Expectations
- Adapting & Responding to Change

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm || Canada : Ontario : Ottawa || China : Beijing : Beijing
Req ID: 740960



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