Project Manager Team Lead

2 months ago

Toronto, Canada Southern Graphics Systems, Canada Co. Full time

**Who are we?**

Marks is a consumer experience agency that creates engaging moments across the entire brand spectrum - from
brand design and packaging to content and consumer connections. Rooted in a deep understanding of human
behaviour, we are uniquely constructed to enable brands to win in an age of constant change.
across 12 studios and 8 countries - we have helped some of the world’s biggest brands (Amazon, LEGO, PepsiCo,
Target and AB InBev, to name a few) connect to their audiences and tackle the biggest challenges and
opportunities of today’s consumer landscape.

**About the team**

The Marks Omni team is our agile and talented agency-within-an-agency. They create smart, insight-driven omnichannel
campaigns, programs and content, bringing them to life across multiple touchpoints and mediums, both
digital and physical. A multidisciplinary group of problem-solvers, our team uncovers the truth behind client asks
and needs, developing innovative and creative solutions that engage audiences, build brands and drive sales.
About the role

We are looking for an experienced E-Commerce Project Manager Team Lead to spearhead our e-commerce project
management team, focusing on delivering outstanding e-commerce solutions for our clients. This role combines
strong leadership qualities, in-depth knowledge of e-commerce project management and a track record of
leveraging e-commerce software, such as Salsify, and understand key e-commerce terminologies like FIS (First-In
- Series), NIS (Next-In-Series) and a general understanding of ADA Compliance and SEO.

**Key Responsibilities**

Leadership and Development
- Lead and mentor a team of project managers, ensuring professional growth and high

performance.
- Conduct performance evaluations, provide feedback and facilitate development opportunities.
- Support recruitment and onboarding processes for new team members.
- Promote a collaborative team environment and work closely with senior management to
streamline workflows.

Project Management
- Oversee the end-to-end execution of e-commerce projects, ensuring alignment with client
objectives and deliverables.
- Manage project plans, identifying the necessary talent and resources to achieve project success.
- Address and resolve any roadblocks or challenges, ensuring smooth project progression.
- Foster positive relationships with clients, providing regular updates and managing expectations.
- Tracking and leading clients through weekly project status reports.

Process and Workflow Optimization
- Set and lead best practices in e-commerce.
- Develop and maintain detailed project plans, timelines and documentation.
- Implement best practices for digital asset management, ensuring efficient content organization
and adherence to platform standards.
- Facilitate communication between client, client service, creative, strategy and production teams
to ensure successful project delivery.

Key qualities and skills
- Proven leadership and people management skills, with a passion for mentorship and development.
- Significant experience in e-commerce project management, with knowledge of relevant software and
terminologies.
- Strong organizational and critical thinking skills, with the ability to manage multiple projects in a fastpaced
environment.
- Excellent communication abilities to foster internal and client relations.
- Creative problem-solver with a collaborative spirit and a desire to lead by example.
- Attention to detail and superior time management skills, paired with a proactive and self-motivated
attitude.

**Experience**
- BA or higher in Graphic Communications Management or a related field.
- 7+ years of project management experience within an e-commerce setting.
- Familiarity with digital asset management platforms, e-commerce systems like Salsify and legal and
retailer requirements.

**Experience**: Required
- Familiarity with digital asset management platforms, e-commerce systems like Salsify and legal and retailer requirements
- 7 year(s): Years of project management experience within an e-commerce setting

**Education**: Required
- Bachelors or better

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