Operations Manager

5 days ago


Etobicoke, Canada Firemen Movers Full time

**About us**

We are professional, agile and dedicated.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Casual work attire
- Company perks
- Relaxed atmosphere
- Safe work environment
- Lively atmosphere

**Job Title: Operations Manager/Estimator**

**Job Overview**:
**Key Responsibilities**:
1. Operations Management:

- Oversee and coordinate daily operations to ensure efficiency and exceptional service delivery.
- Implement and optimize operational processes to meet and exceed company goals.
- Ensure compliance with MTO regulations and other industry standards.
- Monitor and improve key performance indicators (KPIs) to enhance overall performance.
- Responsible for assessing and ordering materials and supplies as necessary.

2. Estimating:

- Conduct accurate and thorough estimates for potential clients.
- Collaborate with the sales team to provide competitive quotes while ensuring profitability.
- Stay informed about industry trends and pricing strategies to remain competitive.

3. Team Leadership and Development:

- Recruit, train, and manage a team of professionals, including drivers and movers.
- Foster a client-focused team culture with a strong emphasis on attention to detail and customer satisfaction.
- Conduct regular training sessions to enhance team skills and performance.

4. Hiring Process:

- Manage the hiring process, including job postings, interviews, and onboarding.

5. Scheduling:

- Develop and maintain effective scheduling systems to optimize resource utilization.
- Ensure timely and efficient coordination of moving and storage services.

6. Client Communication:

- Act as a point of contact for clients, addressing concerns and ensuring satisfaction.
- Implement feedback mechanisms to continuously improve service quality.

7. Expansion Initiatives:

- Contribute to the development and execution of strategic plans for company expansion.
- Identify opportunities for growth and implement initiatives to capture new markets.

**Qualifications**:

- Minimum of 3 years of experience in operations management within the moving and storage industry.
- Familiarity with MTO compliance and possession of a valid DZ license with a clean driving record
- Forklift certification, or the ability/desire to obtain certification.
- Proven experience in estimating and pricing strategies.
- Strong leadership skills with the ability to lead by example and motivate a team.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on delivering exceptional client experiences.
- Ability to thrive in a fast-paced and dynamic work environment.

**How to Apply**:
Expected start date: 2024-01-15

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Relocation assistance
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- moving / transport: 2 years (required)

Licence/Certification:

- DZ (required)

Ability to Commute:

- Etobicoke, ON M9W 1H5 (required)

Ability to Relocate:

- Etobicoke, ON M9W 1H5: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-15


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