Golf Professional

**Job Description**:
**JOB TITLE**:Golf Professional

**DEPARTMENT**:Community Services

**POSTING NUMBER**:105830

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek (variable hours, including evenings, weekends & holidays)

**LOCATION**:Peel Village Golf Course

**SALARY GRADE**:2

**HIRING SALARY RANGE**:$57,164.00 - $64,310.00 per annum

**MAXIMUM OF SALARY RANGE**:$71,455.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:January 24, 2024

**CLOSING DATE**:February 6, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Coordinator, Community Programs/Recreation Programmer, the Golf Professional is responsible for planning, organizing and implementing a high quality program that is stimulating and enjoyable for all participants. Responsible for the safety and wellbeing of registered participants at all times. The Golf Professional will assist managing all aspects of the Golf Operations in the absence of the Recreation Programmer. Assists in ensuring quality program delivery and excellent customer service to meet current and changing needs of the community.

**Position Duties**:

- Conduct junior, adult and senior golf clinics
- Assist or lead the coordination and execution of tournaments and corporate events
- Participate as Manager on Duty (Manager on Duty)
- Monitor staff and volunteer schedules sessionally according to program needs and assist with front of the house part time staff scheduling as required
- Provide ongoing supervision, advice, guidance, and direction to on site part time staff in the delivery of golf programs, services, and events
- Adept at tactfully enforcing the rules and regulations of the course and ensures that established procedures are followed by staff and customers on site
- Lead the creation and execution of instructional golf programs
- Daily management of tee sheets and the proper reconciliation of guest rounds and charges
- Keep current with industry trends and teaching formats and provides recommendations for ongoing program improvements
- Provide a high level of front line customer service including greeting and engaging participants
- Follow the emergency safety procedures as established at facility
- Communicate with participants in regards to lesson opportunities
- Maintain complete vigilance while on duty and be ready to respond to any emergency situations
- Respond and assist with on-site emergencies (incidents and accidents)
- Complete administrative duties in a timely manner (e.g. attendance, incident/accident reports, opening and closing procedures)
- Maintain a safe and tidy program space ensuring equipment is set-up and stored appropriately
- Effectively responds to and resolves customer complaints and problems and escalates complex concerns, accidents and incidents to immediate supervisor for follow up appropriate action
- Assist customers with club fitting
- Maintain an understanding of department programs and services
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
- Attend meetings/training as required
- Computer literate with experience in POS
- Performs other duties as assigned

**SELECTION CRITERIA**:
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**EDUCATION**:

- Completion of a Golf Management diploma program or equivalent
- Class “A” PGA of Canada Certification, **OR** Enrolled for completion in a PGM program or active apprenticeship

**REQUIRED EXPERIENCE**:

- 1 - 2 years coaching/instructional experience preferred.

**OTHER SKILLS AND ASSETS**:

- Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
- PGA of Canada member in good standing
- Submit or agree to a Vulnerable Sector Criminal Record Check.
- Exceptional customer service and communication skills.
- Minimum 18 years of age
- Valid “G2” class Ontario driver’s licence and access to reliable transportation
- Ability to obtain City of Brampton Vehicle Operator’s Permit
- Smart Serve certification, or ability to obtain within 1 month of date of hire
- Current Standard First Aid / CPR C from an accredited organization, or ability to obtain within 1 month of date of hire
- **_
- Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process may be completed with video conference technology.

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As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

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LI-GGT