Team Lead, Delivery

3 weeks ago

Toronto, Canada AlayaCare Full time

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

**About the Role**:
The Team Lead for Delivery (Level 4) is a crucial role reporting to the Director of Professional Services Delivery. This role involves leading a team, ensuring quality standards, and implementing best practices. You will be managing a team of 5-7 direct reports, guiding them in their career growth, providing necessary training, and overseeing capacity planning. When complex projects arise, your leadership will be instrumental in navigating them successfully. We're seeking a seasoned professional with a strong background in SaaS implementations, leadership experience, and a commitment to continuous learning and quality assurance.

**A day in the life**:

- Lead, coach, and manage a team of 5-7 direct reports, fostering a culture of collaboration, respect, and high performance.
- Foster career growth and professional development opportunities within the team, emphasizing a continuous learning environment.
- Provide comprehensive training and ongoing support to new team members, enhancing their competency and proficiency in their roles.
- Provide support to complex and enterprise-level projects, coordinating both billable and non-billable tasks either independently or collaboratively as required.
- Implement and maintain high quality assurance standards across all implementation processes to ensure customer satisfaction and product effectiveness.
- Leverage your deep knowledge of SaaS implementation best practices to contribute to team development and improve implementation outcomes.
- Contribute to the continued development of the Delivery team by sharing your expertise and providing upskill opportunities.
- Oversee team capacity to ensure timely delivery of projects while maintaining uncompromised quality.

**What you bring to the team**:

- Bachelor's Degree in a related field; a blend of post-secondary education and relevant work experience may be considered
- 2+ years of experience in a team/people leadership or similar role within a Software environment, preferably within a Customer Success Delivery, PSO or Project capacity
- 4+ years of experience in SaaS where implementation projects were a key focus
- Proven experience in a software implementation capacity, especially complex implementations
- Familiarity with project management tools such as Mavenlink, Confluence, HubSpot, Jira, Zendesk
- Knowledge of the post-acute care market is a plus
- Excellent training skills and familiarity with adult learning styles
- Exceptional organizational and time-management skills
- Superior communication and interpersonal skills
- Willingness to travel within Canada and the United States for on-site customer activities if required for billable project work
- Willingness to spend some time onsite at the closest AlayaCare office for collaborative purposes

**What Makes AlayaCare a Great Place to Work**:

- Our products have a positive impact on the lives of countless care workers and care recipients Equity in a well-funded, high-growth company
- Flexible hybrid working model and beautiful and creative office spaces to enjoy within prime locations
- Competitive compensation including equity in a growing, well-funded company
- Comprehensive group benefits program, including telemedicine
- Employee expense program for health, wellness, lifestyle, productivity expenses and more
- Parental leave top-up plan
- Flexible vacation policy
- Wellness Fridays throughout the summer months for extra time to unwind
- Paid Volunteer Time off Program
- Career growth and development opportunities
- An entrepreneurial culture of transparency, collaboration, and innovation
- We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation

**_ Better outcomes, better belonging_**_ _
- Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard. _
- Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified ap

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