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Chief Operating Officer

4 months ago

Markham, Canada Chatime Bubble Tea Full time

Bubble Tea is quickly becoming one of Canada’s favourite treats - and Chatime is the brand that started it all with over 3500 locations worldwide in over 58 countries. As the largest bubble tea brand in Canada with over 100 locations, Chatime has won over millions of fans, many of whom now make Chatime a part of their daily lives. With innovative products that are customized and made fresh to order, Chatime has a unique taste that is all our own - and something our guests crave again and again.

Chatime is seeking a dynamic and experienced Chief Operating Officer (COO) to lead the management team in running the day-to-day operations of the company. The COO will play a critical role in driving operational excellence, enhancing customer experience, and achieving strategic objectives.

**Responsibilities**:

- Develop and implement strategic plans to achieve organizational goals and objectives
- Lead and manage all operational functions of the company, including finance, human resources, IT, and supply chain
- Drive business development initiatives to expand market share and identify new growth opportunities
- Collaborate with cross-functional teams to ensure effective project management and timely delivery of products or services
- Negotiate contracts and agreements with vendors, suppliers, and other business partners
- Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement
- Implement process improvement initiatives to enhance efficiency and productivity across the organization
- Provide leadership and guidance to department heads, fostering a culture of collaboration, innovation, and continuous improvement

**Skills**:

- Strong business development skills with a proven track record of driving revenue growth
- Exceptional project management abilities, with the ability to oversee multiple projects simultaneously
- Excellent negotiation skills to secure favorable terms in contracts and agreements
- Proficient in process improvement methodologies to streamline operations and enhance productivity
- Strong leadership capabilities with the ability to inspire and motivate teams towards achieving organizational goals
- Excellent communication skills, both verbal and written, with the ability to effectively communicate complex ideasKey Responsibilities:
1. Leadership and Management:
Provide strategic leadership and direction to the management team and franchise network.

Foster a culture of collaboration, accountability, and continuous improvement throughout the organization.

Collaborate with department heads to set clear goals and objectives for each department and ensure alignment with the company's overall vision and strategy.

Provide and present relevant high-level reporting to the leadership team.

2. Operations Management:
Oversee all aspects of operations, including franchise partner support, corporate store management, training, and operations excellence.

Develop and implement efficient operational processes and procedures to optimize productivity and minimize costs.

Monitor key performance indicators (KPIs) and performance metrics to track progress and identify areas for improvement.

Work closely with franchise partners to ensure adherence to brand standards, operational guidelines, and quality control measures.

Provide ongoing support, training, and guidance to franchise partners to help them achieve business success and profitability.

3. Franchise Development

Oversee all franchise development activities including real estate, construction, and franchising.

Ensure the network grows into high quality and profitable sites, continuously improving site selection processes.

Ensure efficient and timely completion of construction projects, with an eye towards continuous improvement in construction efficiency and guest experience.

Maximize potential franchise growth opportunities and participate in the selection and onboarding process.

4. Customer Hospitality Experience:
Champion a customer-centric approach and drive initiatives to enhance the overall individual customer experience.

Monitor customer feedback and satisfaction levels and take proactive measures to address any issues or concerns.

Identify trends and market insights to inform product development and innovation efforts.

Define, create, and execute impactful training programs.

5. Financial Management:
Collaborate with the finance team to develop annual budgets, forecasts, and financial plans.

Monitor financial performance against targets and implement corrective actions as needed.

Identify opportunities for revenue growth and cost optimization to drive profitability.

6. Marketing:
Provide strategic leadership and direction to all marketing activities, including national, regional, and local consumer
- and franchisee-focused marketing.

**Qualifications**:
Bachelor's degree in business administration, Management, or a related field.

Proven track record of leadership and managem