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Implementation Manager
1 week ago
MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 2,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.
We've raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.
We are currently looking for an Implementation Manager to join our team at our office in Montreal, Canada. This leader will report directly to senior leadership and will drive key company decisions alongside our leaders on the Product, Marketing, and Software Development teams.
**Responsibilities**:
- Recruit, hire, develop, and retain a world-class Implementation team. This team will include Implementation Analysts, Implementation Consultants, and other team members as defined by this leader.
- Own the delivery of implementation engagements to our customers, overseeing resource management, project delivery, and success metrics.
- Serve as the executive sponsor during strategic client engagements and engage with C-Level and VP Level client executives to ensure project oversight and success.
- Collaborate with internal leaders on Product, Marketing, Sales, Account Management, and other initiatives - past experience in one or more of these areas is a plus.
**Requirements**:
- 6+ years of relevant experience in a role such as operations manager, customer onboarding, business consulting, or engineering.
- BSc/BEng/BA degree or equivalent years of experience.
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
**Compensation and Benefits**:
- Competitive salary and meaningful equity opportunities.
- Yearly compensation review and competitive promotion cycles.
- Healthcare, dental, and vision coverage.
- Open communication with management and company leadership.
- Take what you need PTO.
**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.