Funeral Director

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Job Profile Summary

Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs.

**JOB** **RESPONSIBILITIES**
- Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers
- Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
- Negotiates and enters into funeral contracts.
- Handles contracts, legal documents, and collection of payment in accordance with company policies
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- Arranges for the interment or cremation of human remains
- Confirms authorization to proceed with the service arrangements
- Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
- Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
- Provides aftercare in absence of Family Service Counselor
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Prepares and accurately completes documents and online entries related to services, cremations, maintenance
- Retains heritage and grows market share through active involvement with community, religious and other organizations

**MINIMUM REQUIREMENTS**

**Education**
- Completion of a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

**Experience**
- 2 years of directly related experience preferred

**Certification/Licenses**
- Must meet all licensing requirements in Ontario as required by law
- Valid driver’s license with an acceptable driving record

**Knowledge, Skills and Abilities**
- Basic knowledge of religious and fraternal organizations customs.
- Knowledge of computers and some software including MS Office products required
- High level of compassion and integrity
- Good communication skills
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented

Postal Code: L8K 1V7

Category (Portal Searching): Operations

Job Location: CA-ON - Hamilton

Job Profile ID: U00223

Time Type: Full time

Location Name: Markey-Dermody Funeral Home