Parts Coordinator

2 months ago

Brampton, Canada Royal Security Solutions Inc. Full time

Reporting to the Service Manager, the Parts Coordinator is responsible for maintaining accurate inventory levels, receiving all incoming and outgoing shipments, managing the purchasing process and return goods process, addressing customer inquiries in a professional manner, replenishing stock for the service technicians and acting as a back up to the dispatch department when needed.

**Warehouse Operations**
- Maintain an accurate record of product inventory, material and stock within the warehouse.
- Conduct audits and cycle counts to ensure product accuracy.
- Identify and report product discrepancies, resolving issues when needed.
- Create and maintain the warehouse labeling system including shelving and bin set up and product labeling and placement.

**Purchasing and Fulfillment**
- Managing the purchasing process and return goods process through a variety of vendors and suppliers.
- Monitor all in bound and out bound shipments.
- Receive and verify incoming and outgoing shipments and purchase orders against packing slips and warranty orders for accuracy.
- Determining appropriate shipping methods, routes and rates, maintaining detailed records of tracking numbers and delivery dates.
- Provide customers with on-going updates on pricing, delivery status and any potential issues.

**Customer Service**
- Provide price and cost estimating in response to customer’s requests.
- Handling special orders and processing low to medium value estimates via mail or phone.
- Maintain a competent understanding of companies products, their functions and appropriate alternatives.

**Job Setup**
- Replenish stock for the service technicians based upon the daily service tickets.
- Maintain accurate records of inventory and tools distributed to the service vehicles.
- Assemble parts for new jobs or estimates.
- Delivering parts to job sites when needed.
- **Secondary Duties and Responsibilities**:

- Assist dispatcher and locksmith with customer service, answering phones, addressing walk-ins and general locksmith duties.
- Interacting with customers, providing information and answering questions about products, accounts, and services.

**Must have Skills**

Mature and desire to learn and succeed
Quick-learning skills
Problem-solving and Critical thinking skills
Team player
Reliability
Adaptability
Work ethic
Professional
Basic computer literacy skills
Organizational skills
Strategic planning and scheduling skills
Time-management skills
Verbal and written communication skills
Detail-oriented

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON L6W 3N9: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Inventory Parts Coordinating: 2 years (required)

**Language**:

- and writes English Fluently (required)

Licence/Certification:

- Driver's G Licence (required)

Work Location: In person

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