Front Desk Agent
2 weeks ago
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements**:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Fluent in French and English
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week
**Salary**: $16.00-$21.13 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
All customers need to wear mask, place is disinfected regularly.
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- French and English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: One location
Application deadline: 2023-02-09
Expected start date: 2023-02-28
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