Patient Service Clerk, Home and Community Care

7 months ago

Ottawa, Canada CHEO Full time

***

Working as part of a multidisciplinary team, and under the general direction of the Clinical Manager, Home and Community Care, the Patient Service Clerk (PSC) for Home and Community Care is responsible for assisting the Care Coordinators with operational functions providing clerical support. The Patient Service Clerk for Home and Community Care provides information and referral and demonstrates a high level of client service to the Home and Community Care team, other CHEO staff and physicians, families, service providers and the general public ensuring that they feel heard, understood and are confident of follow-up. The patient service clerk needs to be available to work any shifts including evenings (until 20:00hrs) and weekends.

**JOB DESCRIPTION**
- Receives and initiates incoming and outgoing telephone calls
- Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
- Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:

- completing entry of all required information (ie scanning and data entry)
- documenting all actions taken in the client file
- ensuring file availability when required by Care Coordinators
- assigning new and transferred client files to the appropriate Care Coordinator
- uploading documents to CHRIS library
- accessing the client information system for information as required
- processing files for all discharges
- Maintains an efficient, current and secure Epic client record
- Listens to and documents in client file, Care Coordinators’ voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
- Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
- Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction
- Liaises with staff, care providers, families and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines.
- Books routine patient home visit appointments and patient/family conferences, prepares agenda, and reserves meeting rooms/books online meetings, as directed by Care Coordinators
- Arranges patient transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators
- Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.
- Acts as a resource for CHEO employees, service providers, school personnel, and community.
- Attends and participates actively in team meetings and general staff meetings.
- Assumes responsibility for maintaining professional knowledge and updated skills.
- This role will involve evening and weekend shifts.

**QUALIFICATIONS**
- Criminal Records Check (Essential)
- Successful completion high school (Essential)
- 1 year Community College diploma in either Office Administration, Business, Health Administration or equivalent program (preferred)
- A minimum of 6 months of related professional experience (Essential)
- 2 years of related professional experience (preferred)
- Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment (Essential)
- Awareness of and sensitivity to the needs of a culturally diverse population (Essential)
- Flexible and adaptable with effective problem-solving skills (Essential)
- Communicates effectively, orally and in writing (Essential)
- Demonstrates excellence interpersonal skills (Essential)
- Excellent time management and organizational skills, with the demonstrated ability to perform efficiently with attention to detail (Essential)
- Works effectively in both a team environment and independently as required (Essential)
- Diplomacy in dealing with sensitive and/or confidential issues (Essential)
- Bilingualism (English and French) (Essential)

** Please note you will be represented by the Ontario Federation Healthcare Workers - Laborers International Union of North America, (OFHCW-LiUNA).**

**CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.**

**We thank all those who apply, however, only those to be interviewed will be contacted.**

**CHEO is committed to p

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