Technical Support Representative

2 weeks ago

Acton, Canada Standard Broadband Full time

Standard Broadband is one of Southern Ontario's largest independent telecommunications providers. Since 1998 Standard Broadband has been providing homes and businesses with reliable Internet, telephone and hosting solutions. Standard Broadband operates one of the largest independent networks in Southern Ontario using Microwave and Fiber Optic base transport.

**Job Summary**

**Responsibilities will include**:

- Resolve network and routing problems
- Monitor and pro-actively address issues that come up
- Maintain backup systems ensuring all devices and nodes are backed up.
- Provision hardware and build network links for new customers and upgrades to current customers
- Maintain VOIP Network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateways.
- Maintain documentation on network and other critical processes

**Required Education, Skills and Qualifications**
- Have at least two (2) years of technical support experience in an ISP/Telecommunications/Service Provider environment
- Must speak fluent English
- Understand and have a working knowledge of VLANs (802.1q)
- Understanding of Broadband Radio and Microwave Radio would be an asset
- Working knowledge of Asterisk SIP server or equivalent would be a plus
- Fluent in Windows desktop and Server operating systems
- Understanding of Traditional Telephone services such as PRI, Analog as well as SIP Trunking and Hosted PBX would be a plus
- Work effectively in a team environment
- Valid Ontario Drivers License (G2 or greater) and own vehicle - this is a MUST have
- Safe Driving record with no suspensions of any kind on your driving abstract
- **What We Are Offering**_
- A great benefit package including medical and dental benefits
- Friendly office culture and open plan office
- Coffee, Tea and Snacks in office

Accommodation will be provided in all parts of the hiring process as required under Standard Broadband's Employment Accommodation policy. Applicants need to make their needs known in advance.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work Location: Hybrid remote in Acton, ON L7J 2X3

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