Lab Operations Specialist

5 months ago

Toronto, Canada Maple Full time

**ABOUT MAPLE**

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022.

**THE POSITION**

In support of a high-growth mandate, we’re hiring for the position of Lab Operations Specialist to join our dynamic and highly engaged Care Delivery Operations team. You’ll have the opportunity to personally impact the future of healthcare by providing administrative support to our healthcare provider network to ensure that patients receive accurate and timely lab work results.

In this position, you’ll work collaboratively with multiple teammates and healthcare providers to support the processing of incoming lab and diagnostic imaging documents in accordance with Maple’s policies and procedures, as well as privacy and information security requirements. As a Specialist, you’ll leverage your problem-solving, prioritization, and communication skills to support other members of the team and healthcare providers on a daily basis, including reviewing others’ work and handling escalations, as well as supporting documentation, training, change management, and quality assurance processes.

**Critical to success in this role** will be your time management, communication, and digital literacy skills, coupled with a strong eye for detail and passion for process. You thrive in a well-structured environment that’s fast-paced, highly supportive, and collaborative.

**_
Note:_**_ This is a back-office operations role. A background in healthcare, or as a Medical Office Assistant, or Medical Receptionist, is considered an asset, but not required._

**CANDIDATE PROFILE**:
**_

**KEY COMPETENCIES**
- Digital Literacy
- Task-Driven
- Communication
- Organization Skills
- Detail Orientation
- Problem-Solving

**CULTURE AND ORGANIZATIONAL FIT**

The Maple team is:

- ** Passionate**:We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
- ** Supportive**:We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
- ** United**: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
- ** Creative**: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

**WORKING AT MAPLE**

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

- ** Health and dental benefits, insurance**: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
- ** Dedicated Health Spending Account (“HSA”)**: An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
- ** Dedicated Wellness Budget**: Spend

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