Customer Service Representative

7 months ago


Ottawa, Canada The Trailing Edge Full time

We are looking for a reliable self-starter salesperson to join our team and deliver great customer sales and service experiences. Your objective will be to help customers select products and services in a retail environment. Our team goal is to drive TTE.CA sales, improve customer satisfaction, maximize customer retention, and have a positive impact in the community.

Main responsibilities include:

- Test equipment and sign in equipment - via QuickBooks - brought in for service by customers.
- Properly diagnose service-related problems and communicate the information to the customer.
- Direct customers to products and suggest items.
- Advise customers by providing information on products.
- Find driver and update information on the Internet if needed.
- Repair customers equipment.
- Keep their own service area and the general service area tidy and professional looking. This includes the check-in area.
- Work with the team on hardware or software add-ins or upgrades to computers in for service.
- Follow up with customers on any unfinished or returned service.
- Keeping track of inventory.

Preferred skills & abilities:

- Knowledge of computer software and hardware, A+ Certification an asset but not required
- Drivers license an asset but not required
- Strong communication, sales and teamwork skills

**Job Type**: Part-time

**Salary**: $16.55-$19.00 per hour

Expected hours: 13 - 30 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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