Dispatcher/customer Service

3 weeks ago

Saanichton, Canada Wade Roberts Plumbing Ltd Full time

**Job Title: Dispatcher / Project Coordinator / Client Care**

Are you looking for a company that values its team and offers a positive work culture? If so, Wade Roberts Plumbing is the place for you We are a leader in the plumbing and heating industry in Victoria and offer excellent compensation, bonuses, continuous training, and an amazing team to work with. Our company culture is centered around delivering on our promise to exceed expectations at every turn while supporting professionalism in the skilled trades.

We are seeking a Dispatcher / Project Coordinator / Client Care Representative who takes pride in excellent work and enjoys communicating with new people every day. They will be responsible for booking service requests, coordinating larger plumbing jobs, managing a schedule of amazing technicians, dispatching for efficiency, and keeping the calendar booked solid. Additionally, they should maintain a positive culture with a proactive mindset and a focus on personal service to ensure we deliver a 5-star experience to our clients.

At Wade Roberts Plumbing Ltd, we believe in professionalism in the skilled trades and provide the training and support necessary to ensure our team's success and growth. Additionally, we enjoy regular team-building activities such as boating, ziplining, and paintball, and donate a percentage of our profits to help the most vulnerable in our city.

**Requirements**:

- 2-5+ years of relevant experience in a similar role
- Understanding of the trades industry
- Basic computer skills, including proficiency with Microsoft Office Suite
- Ability to manage multiple phone lines with ease
- Accurate data input skills

**Attributes**:

- Positive, proactive, and upbeat personality
- Initiative in and creativity towards company culture
- Driven to provide the highest level of customer service
- Excellent time management and organizational skills
- Effective and creative communicator
- Team builder who contributes towards a rich and rewarding company culture
- Ability to calmly and effectively manage a variety of situations on a day-to-day basis
- Builds trust, diffuses conflict, and holds others accountable in a respectful manner
- Maintains a positive attitude and pleasant telephone demeanor
- Learns quickly and adapts to a fast-paced, growing environment
- Motivated team player who can also work independently
- Highly organized with exceptional follow-through
- Detail-oriented

**Responsibilities**:

- Provide friendly and professional customer service and establish customer rapport
- Respond to customer requests, prioritize emergencies and work to resolve any issues
- Evaluate & assign the appropriate technician to each appointment
- Update customers throughout the day on the technician’s progress as required
- Schedule appointments on Service Titan software system and relay accurate information with technicians in the field
- Manage the company calendar, on-call rotation, and appointments for all staff
- Process work orders
- Manage pre
- and post-project documents
- Invoice clients on job completion
- Receive and record payments
- Conduct quality assurance follow-ups with clients
- Track customer referrals
- Build out subcontractor jobs
- Manage a database
- Coordinate with our calling service
- Participate in company marketing efforts
- Communicate our services to customers
- Participate in regular office meetings
- Be a leader in, and promote, our strong company culture with our employees

**Requirements**:

- Minimum two years administration experience
- Strong written and verbal communication skills
- Strong data entry accuracy
- IT knowledge, including Microsoft Office
- Proficiency with office phone systems Ability to transfer information into action
- Strong communication skills, both oral and written
- Strong problem-solving skills

**Preferential**:

- Certificate or Diploma in office administration or an equivalent combination of training and practical experience
- Experience with dispatch software (Service Titan)
- Plumbing or Trades office experience
- Ability to learn quickly

**Job Demands**:

- Multitasking in a dynamic environment
- The ability to work well in a team environment
- The ability to problem-solve through root cause analysis and implementation of sustainable solutions
- Strong coordination skills; team leadership
- Strong customer orientation
- Demonstration of corporate citizenship and social responsibility
- Demonstration of support for innovation and organizational change

**If this is you and you want to be part of a great team, we definitely want to hear from you**

Start date: May 2023

Schedule:

- 8 hour shifts Monday - Friday

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$26.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Req

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