Guest Service Manager

3 weeks ago

Toronto, Canada InnVest Hotels-Holiday Inn Express Toronto Downtown Full time

**THE OPPORTUNITY**:
GUEST SERVICE MANAGER

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Service Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability.

**ACTIVITIES**:
The duties of the Guest Service Manager include, but are not limited to the following:

- Schedules guest service agents, security and telephone services. Oversees their reviews, training and development of staff to achieve hotel service quality standards.
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive working environment for hotel.
- Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.
- Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
- Analyzes and generates reports and communicates information to employees and appropriate departments.
- Assembles, tracks and interprets financial and operational plans for the rooms department, to include the annual hotel budget.
- Knowledgeable of hotel property, amenities, area attractions and transportation.
- Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Fulfills lobby duty shifts.
- Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.

**COMPETENCIES WE ARE SEEKING**:

- Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
- Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
- Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
- Must have a flexible schedule and be able to work evenings, weekends and holidays

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5C 2T9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?

**Experience**:

- Guest Service Managerial: 2

  • Guest Service Representative

    2 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    4 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    4 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience CentreConsultant** **to join our Guest Services team!** **(Toronto, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Bilingual Guest Experience Centre Consultant

    3 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Services Manager

    5 days ago

    Toronto, Canada Vela Full time

    **ABOUT VELA** Located in an iconic heritage building in the heart of the city, VELA is a modern homage to the grand hotel lobby bar, presenting unparalleled service in a five-star designed space. VELA spans 4,000 square feet with an additional 2,000 square-foot, year-round covered patio. Recognized by the Michelin Guide - the menu by executive chef...

  • Bilingual Guest Experience Centre Consultant

    3 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Services Manager

    2 months ago

    Toronto, Canada 365 Parking Full time

    **Job Number**: 22218036 **Job Category**: Rooms & Guest Services Operations **Location**: The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule**: Full-Time **Located Remotely?**: N **Relocation?**: N **Position Type**: Management **Job Summary**: Serves as the property Manager on Duty and oversees all...

  • Guest Services Manager

    3 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    2 weeks ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Services Manager

    3 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24096972 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Services Manager

    2 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Contract Role **Job Number** 23109214 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...

  • Guest Services Manager

    6 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23112799 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...

  • Guest Services Manager

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork,...

  • Guest Services Manager

    5 days ago

    Toronto, Ontario, Canada Vela Full time

    ABOUT VELALocated in an iconic heritage building in the heart of the city, VELA is a modern homage to the grand hotel lobby bar, presenting unparalleled service in a five-star designed space.VELA spans 4,000 square feet with an additional 2,000 square-foot, year-round covered patio.Recognized by the Michelin Guide - the menu by executive chef Marvin Palomo...

  • Guest Services Manager

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Duties and Responsibilities** - Reporting to the Rooms Division Manager, the Guest Services Manager will:_ - Demonstrate and promote a total commitment to providing exceptional and personalized experiences for our guests and team members. - Making sure that our Customer Service standards and scores are at their best. - Ensure guests receive prompt,...

  • Guest Services Manager

    1 day ago

    Toronto, Canada The Westin Toronto Airport Hotel Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    Inspired by Toronto’s diverse local culture, **Union Hotel** is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become _the _gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Manager** Pantages Hotel is currently hiring a Guest Services Manager to join our dynamic team! The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and...