Test Day Supervisor
2 weeks ago
liaise**Job Summary**
**Responsibilities and Duties**
- Assist with the setup of testing venues by laying a plan for equipment, and test materials in accordance with IELTS regulations, and locating tasks for the team.
- Closely follow and enforce testing procedures and regulations and liaise between employees and senior management.
- Training and onboarding new hires. Offering employees performance feedback
- Communicating business objectives and department goals to their team.
- Performing quality inspections and assessing processes.
- Tracking performance metrics and monitoring progress.
- Meeting with managers from other departments to discuss goals.
- Developing productivity and performance reports for senior management.
- Dealing with testing irregularities in accordance with IELTS procedures
- Control and manage the test environment
**Qualifications and Skills**
- A competent level of English communication
- Successful completion of Bachelor's Degree
- Understand and commit to maintaining appropriate standards of confidentiality and security of materials.
- Understand the importance of criteria and protocols related to assessment and test administration.
- Dependability, reliability, punctuality
- Customer service skills
- Appreciation and understanding of differences in cultural communication styles
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$29.00 per hour
Schedule:
- Weekend availability
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Brampton, Guelph, Hamilton, Milton, Mississauga and Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Bachelors Degree
**Experience**:
- Customer Service: 3 year (preferred)
- Experience with Conducting IELTS Exams
**Language**:
- English (required)
Work remotely:
- No
**Job Type**: Part-time
Pay: $18.00-$22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
**Experience**:
- customer service: 5 years (required)
Work Location: In person
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