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Assistant Retail Manager

4 weeks ago

Victoria, Canada Victoria Women In Need Community Cooperative Full time

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Full Time (Sunday to Thursday), & Part Time (Fri/Sat/Sun/Mon)

Location: 310 Goldstream Ave

**This hands-on position plays a key role in ensuring that day to day retail operations run smoothly including**:

- Working in collaboration with the Location Manager and other members of the team, including a committed team of volunteers.
- Able to provide leadership to staff and volunteers in a busy, dynamic environment
- Taking a hands-on approach, this role will coordinate and take an active role in day-to-day tasks, opening and closing the store, organizing breaks, processing, rotating and merchandising stock and playing a key role in helping to ensure that the store meets performance goals.
- Providing leadership in excellent customer service; greeting customers; promoting the store, making recommendations; helping customers to locate the right merchandise; thanking donors; explaining procedures; and resolving any customer service issues that arise.
- A knowledge of furniture is an asset.
- Building and maintaining a positive, empowering and cooperative team working environment.
- Processing sales transactions and reconciling store transactions using a POS system, opening and closing the till and supporting team with POS issues as needed.
- Processing and pricing donated goods according to guidelines
- Merchandising and displaying product items according to merchandising principles and procedures throughout store.
- Promoting the store and current sales.
- Providing information regarding WIN and its programs.
- Responsible for supervising the location when needed, and ensuring supervisor is kept informed of issues as needed
- Providing orientation and training to new staff and volunteers.
- Taking an active role in making sure that all store duties are complete at the end of each day, and that the store is set up for the next day, including stock rotation, and maintaining a clean and orderly store.
- Ensuring all WIN policies and procedures are carried out effectively.
- Maintaining high store standards and expectations.

**Skills and Experience required**:

- Previous retail experience, with a minimum of six months experience as either a keyholder, person in charge or assistant manager.
- Resourceful, positive attitude and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner as well as resolve conflict and work towards positive solutions.
- A good knowledge of second-hand items including clothing, household goods and furniture would be considered a strong asset.
- Ability to assess the quality and value of second hand goods, and a keen interest in thrift
- Well organized with a good attention to detail, and a good sense of how to process, restock and merchandize stock effectively.
- Knows about and values the work that WIN does in the community, and must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written,
- Able to build empowering relationships with customers, donors and Program Participants that reflect WIN’s values and vision,
- Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis,
- Accurate and dependable in working with cash / point of sale system including cash in / cash out.
- Able to work independently and as part of a team including supervising and leading the team.
- Good knowledge of quality standards for second-hand goods.
- Comfortable maintaining ongoing communication with supervisor.
- High School graduate.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Victoria, BC V9B 2W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person

Application deadline: 2023-07-30

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