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Deal Desk Consultant

1 month ago

Mississauga, Canada ADP Full time

**ADP is hiring a** **Deal Desk Consultant -Commercial Operations Center of Excellence (CoE)**

This is a highly client-centric, engaging, and instrumental role in driving early-stage client success within the Sales & Marketing organization. We seek a high-energy individual who likes to win and thrives where things move fast, and deadlines must be hit without exception. You will be a **trusted advisor** to sales teams and work directly with clients during their post-sales onboarding and transition to ADP.

At ADP, we are **driven by your success**. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you. If success, culture, solving challenges and building invaluable working partnerships motivate you, **you belong at ADP**.

We strive for every interaction to be driven by our **CORE** values**:Insightful Expertise, Integrity** is **Everything, service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven** and Social Responsibility.

**RESPONSIBILITIES**:

- The team will act as a “one-stop-shop” for sales and work collaboratively with service organizations to ensure prioritized deals are executed with both velocity and accuracy so that Sales can focus on generating new business.
- Schedule and conduct new client orientation meetings virtually or in person
- Manage client expectations, internal communications and relationships
- Responsible for gathering and reviewing new hire packets, benefits enrollment forms, garnishments, 401k, flex, accrual information, payroll register, etc., to ensure the client’s onboarding process is handled promptly and compliant with Sales and service client onboarding policies/procedures.
- Manage several implementation projects at any given time while providing a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR MAS/NAS clients from sale to start
- Facilitate problem resolution for client employees and contacts directly or by partnering with the appropriate department.
- Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions based on client input or experience.

**QUALIFICATIONS REQUIRED**:

- Bachelor's Degree OR relevant work experience
- **Bilingual, Fluent French**:

- Prior experience in client success/client onboarding operations a plus
- At least 3-5 years of business operations, client operations, sales operations experience or systems integration environment
- Ownership mindset, making the client a top priority, curiosity and high ethical standards.
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills
- Detail-oriented with strong analytical skills and judgement/decision-making ability.
- Ability to work in a fast-paced, performance-based environment and meet deadlines
- Work independently and proactively to drive issues to resolution.
- Knowledge of HR and payroll industry tools and best practices, a plus

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- **Grow your career **in an agile, fast-paced environment means many opportunities to progress.
- **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy employees are happy ones.
- **Balance work and life.** Resources and flexibility to integrate your work and your life more easily.
- **Focus on your mental health and well-being. **We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back **and generating a lasting, positive impacton the communities in which we work and live.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or dis