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Incident Reporting Centre

2 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The IRC Shift Lead is responsible for direct management of day-to-day IRC activities and is directly accountable for the effective and efficient management of all IRC staff. This role leads and further develops a team that is responsible for 24x7x365 monitoring of threats, as well as the technological tools and processes that support the core mission of defending TD Bank against security threats.
- The IRC Shift Lead collaborates closely with the Global Security and Investigations (GSI) Physical Security Risk and Technology (PSRT) team, Crime Prevention Specialists (CPS) team, and other internal and external stakeholders to empower the business and continuously enhance the security posture of the organization.
- Direct management of day-to-day IRC activities
- Supervises and oversees IRC Specialist work
- Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation
- Responsible for drafting and reviewing detailed reports that will involve an in depth understanding of critical incident escalation
- Handles sensitive and confidential information
- Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes
- Coordinates security guards as needed
- Actively monitors and facilitates the occurrence of security related incidents
- Assesses threats based on incoming data and makes decisions based on findings
- Participates in numerous Physical Security projects including - Physical Security technology, video monitoring and retrieval
- Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
- Appropriately responds to security operations notifications and requests made by internal and external parties
- Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
- Conducts open-source research to answer specific questions and develops intelligence products
- Effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.
- Support the timely and accurate completion of business processes and procedures
- Support and participate in process improvement opportunities
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
- Lead and coach your team in completing day-to-day processes, transactions and activities to help improve the overall level of service that our partners receive.
- Act as a role model in handling every day issues effectively and ensuring all partner problems are handled appropriately by following specific procedures.
- Deliver a legendary experience to our partner by focusing on work that matters: supporting employee development, achieving strong business results and utilizing internal resources.
- Plan, organize and coordinate the activities for own area and resolve operational issues.
- Lead by example; you'll showcase your expertise and advanced knowledge of your supported business area in prioritizing tasks, delegating duties, and monitoring workflow when required.
- Use decision-making authority for mildly complex, non-standard issues, while promoting team effectiveness and a positive/diverse work environment.
- Perform other duties as assigned

**Job Requirements**
- Dependable, and take pride in developing your knowledge and expertise to consistently deliver strong performance.
- Flexible and thrive in an environment of change. Consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
- Thrive in a dynamic and time-sensitive environment.
- Able to take complex information and communicate it in a clear and easy to understand manner.
- Passionate, engaging and have a desire to consistently and compassionately deliver superior experience.
- Enjoy working with a diverse team and appreciate the value of perspectives other than your own.

**Formal Education, Experience, and License Requirements**:

- Bachelor’s degree in Security, Criminal Justic

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