Manager, IT Service Delivery

3 weeks ago

Quebec City, Canada EXFO Full time

Manager, IT Service Delivery

**Main locations**:Quebec, Quebec, CA
- Ville Saint-Laurent, Quebec, CA**Job Type**:Full-time**Workplace type**:Hybrid**Offer number**:3332EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

**Position Summary**:
As the Manager, IT Service Delivery, you will be responsible for providing an ongoing link between the IT and R&D teams to ensure effective work and communication between these groups. EXFO is a high-tech company with significant challenges. As such, our people must be prepared to take on complex challenges.**Your role**:

- Organize regular meetings with the various development and product teams to follow up on requests and projects
- Ensure continuous communication during infrastructure changes
- Follow up on all important and urgent requests from the development and product teams
- Manage the IT team dedicated to the development and product teams
- Ensure project management
- Organize events to keep the global IT teams up to date on new products and technologies used in development

**What we are looking for**

**Technical Skills**:

- Knowledge of agile principles
- Knowledge of product development processes
- High level knowledge of IT technologies

**Required Skills**:

- Experience managing an information technology team
- Experience in change management
- Experience in managing complex projects
- Customer service oriented
- Autonomous and motivated

**Requirements**:

- Relevant experience: 3 years minimum in infrastructure or IT support team management
- Language requirement: Good oral and written communication skills (in French and English)
- Education: Bachelor's degree in computer science or equivalent

Any combination of relevant education/experience will be considered.EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

**Thanks for your interest in EXFO

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