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4 weeks ago
**IDN Company**: IDN-Canada
**Title/Position**: Inside Sales
**Type of Position**: Full-Time
**Location**: Burlington, ON
**Residency**: Must be a Canadian Resident
IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.
**Job Description**:
- Assisting customers by phone / in person or electronically (for walk-in traffic / counter sales).
- Using internal systems to provide information on price and availability.
- Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, resolving pricing situations, handling customer returns # credit situations, and related tasks.
- Manufacturer/vendor contact for factory orders.
- Outbound customer calls to assist in growing the local business.
- Maintaining up to date knowledge on our ever-evolving product offering.
- Light shipping / receiving responsibilities daily.
Key Working Relationships:
**Requirements**:
- 1 to 3 years Sales / Customer Service experience (distribution industry preferred).
- Strong computer skills.
- Strong verbal communication skills.
- Strong organizational skills with ability to multi-task.
- Team player.
- A working knowledge of mechanical or electronics door locks and/or access control would be an asset.
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