Gateway Operations Manager

3 months ago

Mount Hope, Canada DHL Full time

**What makes DHL great?**Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

**_ Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_**

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

**Start YOUR career with DHL today**

DHL Express is currently hiring a **Gateway** **Operations Manager**in** Hamilton, ON**. The **Operations Manager **provides operational management and support at the Gateway location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. They also ensure compliance with safety, security, regulatory, and company policies.

**How will you contribute to the success of DHL ?**
- Responsible for overall efficient and effective Gateway operations, specifically having oversight of import, export, airside, line haul, and parcel sort processes.
- Ensures all material is moved efficiently through the facility, once cleared, and connected to our last mile delivery facilities.
- Ensures personal and team safe operating practices are in place and safety metrics are closely monitored.
- Develops operations plans and budgets based on goals and objectives.
- Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.
- Ensures that facility employee feedback is actioned and followed up on by the front line supervisors.
- Must ensure compliance with import and export regulations, working closely with CBSA, Transport Canada (both air and ground compliance), Airside compliance (FAA, IATA, Transport Canada, etc.). This includes key responsibilities in various audit processes, as well as preventing and actioning deficiencies.
- Manages and responsible for hiring, coaching, training, and developing 5 or more front line supervisors, who manage more than 100 front line staff collectively.
- Coaches and mentors front line supervisors to both develop themselves, and their team members.
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

**Do you have what it takes ?**
- Good understanding of working collaboratively in a unionized work environment.
- Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
- Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
- Typically requires BS/BA and 3 years’ experience in related field, including at least one year of supervisory experience.
- Professional certification required in some areas.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

**We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who **represent** the broad diversity of the Canadian workforce.

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