Opseu 292 Technical Support Specialist-service Desk
2 weeks ago
The Peel District School Board (PDSB) is a racially, culturally and linguistically diverse board that serves 155,000+ students and approximately 17,000 employees. In PDSB, 87% of students are racialized, non-white, representing 162 different ethnic backgrounds. Students in Peel have 121 different first languages. Student diversity also exists in terms of gender and gender expression, sexuality and in terms of ability and faith. A responsive and empathetic understanding of the lived experiences of the students and communities we serve is vital to those who will take on leadership roles within the PDSB. The workforce consists of teachers, office staff, custodial staff, education assistants and professional staff. The workforce is largely unionized through PDSB’s numerous affiliated bargaining agents.
We currently have a opportunity for a TECHNICAL SUPPORT SPECIALIST - SERVICE DESK
Job Duties/Responsibilities and Details
Experience and Qualifications
Post-secondary education in applicable discipline
A minimum of two years’ experience in technical support and/or help-desk environments.
Expertise in supporting several of the following areas is desired: Windows Active Directory Environments’; RDP; IT Call Tracking (ServiceNow, Ivanti, Remedy), Virtual Learning Environments (Brightspace, Google Classroom) Chromebooks, iOS, MacOS, and TCPIP, Ethernet and WiFi Networks.
Experience with supporting multiple Microsoft 365 products (Microsoft Office Suite, Microsoft Outlook, Teams, SharePoint, etc.)
Experience in presenting, designing, and implementing effective training programs.
Excellent verbal and written communication skills to deal effectively with Board personnel technical staff.
Demonstrated commitment to working in a diverse school community and/or work environment
Record of satisfactory on-the-job performance while employed by the Peel District School Board.
Commitment to Equity, Anti-Oppression and Anti-racism
The Peel District School Board is committed to equity in employment. We are committed to equitable hiring practices that allow us to hire qualified staff who reflect the full diversity of the Region of Peel. We will provide reasonable accommodation (e.g. an accessible location, rescheduling of interviews that fall on Days of Significance etc.) based on any of the human rights protected grounds, during the hiring process if advised in advance.
We are also committed to inclusion, anti-oppression and anti-racist practices while also supporting the continuous growth and development of an equitable and empowered education system at the PDSB.
Criminal Background Check
Recruitment Process
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PREFERENCE WILL BE GIVEN TO QUALIFIED MEMBERS OF OPSEU 292.
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