Data Analyst, Business Intelligence

3 weeks ago

Gloucester, Canada CFMWS Full time

**WHO WE ARE**
The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

**THE ROLE**
Under the direction of the Senior Manager, Business Intelligence (BI) and Customer Relation Management (CRM), they research, develop and implement analytical solutions for business users to improve customer relationships, forecast and business performance. They design and develop reporting packages, dashboards and scorecards for businesses to improve decision making and achieve business objectives, in collaboration with vendors and stakeholders. They perform analysis and present results and findings to inform key business stakeholders. They monitor analytics, key performance indicator’s (KPI’s) and metrics results and synthesize data and reports for business insights. In addition, they interpret data and identify trends as well as a potential for improvement in business practices such as customer relation management (CRM) strategies, performance of key programs, profitability, customer segmentation and revenue growth. They develop, prepare and deliver reports, briefing notes, presentations, responses to inquiries and briefing materials for Managers or Division Heads.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

College diploma or certificate in Business Administration, Information Technology or a related field AND several years of experience in data analysis, database design or a related field

**Experience**

In Transact Structured Query Language (T-SQL)

In developing data cubes for analysis

In using tools and code to support analytical projects

In data modeling and programming

In data visualization and in designing and creating dashboards and Business Intelligence (BI) models

In providing advice and guidance

In making presentations

In synthesizing data into report formats

In conducting deep-dive analyses

In working with datasets

**Knowledge**

Of the principles of business and retail management practices and theories

Of market analysis and customer profiling

Of financial services and retail industries

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
English or French Essential, Bilingual an asset

Reading: Functional Level

Writing: Functional Level

Oral: Functional Level

**BENEFITS AVAILABLE**

**Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Group Savings Plans.

**Perks**: Discounts through CFAppreciation.

**OTHER INFORMATION**
This position has an assigned location and may allow flexible work options such as remote or hybrid work but the employee must be able to report to the assigned work location at their own cost if required. Remote work may be required depending on health and safety considerations.

The selection process will be done virtually.

**START DATE**
20 February 2023

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS04955

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