Brand Ambassador

5 months ago

Mississauga, Canada MARVIN WINDOWS INC Full time

Marvin is a premier manufacturer of made-to-order wood, wood-clad, and fiberglass windows and doors. Offering unparalleled value with craftsman-quality construction, energy-efficient technology, and the industry's most extensive selection of shapes, styles, sizes, and options.

**At Marvin**, we imagine and create better ways of living.

We also believe in exceptional employee experience, and rewarding our team members for their valuable contributions has always been a priority at Marvin. If you've been looking to join a stable and friendly company with competitive compensation package and comprehensive range of benefits and much more, then keep reading

We are currently looking for a Marvin Brand Ambassador who will be responsible for a variety of functions ranging from post-sales process, management of the Mississauga showroom and support, and inside sales. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers with all services offered and will be managing customer-based questions/inquiries and work with customers to create solutions for their needs and consult through the sales process.

Together, we can help people live better through beautiful design and exceptional quality.

Because the spirit of possibility is in all of us.

**What’s in it for YOU**
- Family oriented work environment
- Opportunity to grow within the company and work with fun and dynamic people
- Matched RRSP contribution
- Comprehensive health benefits
- Life insurance / LTD coverage; and more

**What you will be doing**:

- Act as the first point-of-contact by greeting and welcoming customers/visitors and offering a highest level of customer service for unsolicited walk-in customers
- Understand the customers’ projects and provide suggestions or walkthroughs of product offering
- Have a strong breadth of product and service knowledge, be able to answer questions and describe features and benefits of products
- Handle all sales requests that would not require home visits
- Qualify leads from digital campaigns, conferences, references, tradeshows, etc.
- Maintain database (Salesforce, CRM, Excel, etc.) of prospective client information
- Working with clients through the sales process
- Answer inbound customer sales calls
- Maintain a high level of customer service through professionalism, diplomacy, and sensitivity that depicts the company’s values
- Relay customer quality improvement suggestions for company services
- Manage the upkeep of the showroom and ensure it is well maintained and presentable.
- Keep stock of company literature
- Ensure all carry samples, corner sections and take away samples are stocked
- Co-ordinate repairs, upgrades, changes to products needed within the showroom
- Ensure all samples and marketing supplies are up to date and available
- Follow-up on accounts and leads given to Territory Managers
- Ensure customer information is logged and properly tracked in Salesforce
- Proactively attend to customer complaints in a professional manner;
- Ensure the adequacy of sales-related materials (e.g. supplies, samples, merchandise items)
- Performs miscellaneous job-related duties to ensure customer satisfaction and/or customer retention

**You’re a good fit if you have**:

- College Diploma or equivalent
- Minimum of 3 years' experience, preferably in a showroom environment within the construction or building materials industry, or the equivalent combination of education and experience
- High level of commitment to exceptional customer service
- Comfortable making cold calls and talking to new people all day
- Persuasive and goal-oriented
- Knowledge of sales process from initiation to close
- Demonstrated ability to analyze and interpret the needs of the customers and offer appropriate options, and solutions, as required
- Excellent interpersonal skills that allow one to work effectively in a diverse and dynamic environment
- Must be a self-starter, self-directed, organized, detail-oriented and have ability to handle multiple tasks simultaneously
- Must be able to maintain a high level of product and service knowledge and communicate that knowledge effectively to customers
- Demonstrated time management skills
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
- Familiar with CRM systems and practices
- Technically competent and proficient with various software programs: Excel, Word, Outlook, Smartsheet, etc.
- Ability to work individually or as part of a team
- Must have a vehicle with a valid driver’s license

**Working Conditions**:

- Operation of desktop computer and peripherals
- Extended periods of sitting
- Interaction with internal staff, dealers, management, customers, and the public at large
- Working in a busy office environment with frequent interruptions
- Occasional overtime

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