Tier 1 Technical Support Specialist

3 weeks ago

Victoria, Canada SP Data Digital Full time

SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity

**Your typical day at work**:
As a**_ Technical Support Specialist_**, you will be the first line of technical assistance for home security services. You will be:

- Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
- Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
- Use systems to dispatch a technician if necessary

**What WE offer YOU**:

- _Base wage_: $16.50 CAD per hour
- _Location_: Work from home
- _Fully paid training:_ Online classroom style/engaging environment - With great support
- _Great Benefits: _HEALTH + DENTAL + VISION (We’ve got you covered)
- _Room for GROWTH Potential_**_:_** **We encourage our agents to grow and seek out higher-level positions.

**Qualifications**:

- A minimum of 3-6 months of technical customer service experience
- Must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business
- Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
- High school diploma or equivalent required
- Technical aptitude, problem-solving skills and ability to prioritize multiple items at once

**Important Details**:

- **Fully Remote Position - Must reside in and be legally eligible to work in Canada**:

- **Must have open availability to work between 2:00pm - Midnight EST Monday - Sunday, as per business needs** (split days off)
- **Immediate start dates**:

- **Must have a personal Windows 10/11 computer that you can use for work. It must be able to connect directly to a modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30 download and 10 upload**

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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