Client Engagement Programs

2 weeks ago


Mississauga, Canada Hatch Full time

**Requisition ID**:85221

**Job Category**:Marketing

**Location**:Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Looking to take the next step in your career?

Hatch is currently seeking a highly motivated Client Engagement Programs & Systems Specialist to join our team in Mississauga, who will contribute to the ongoing development and implementation of Hatch's global Client Engagement and Business Development best practices.

Join our team and become part of a community that strives for positive change.

At Hatch you will represent our Client Engagement Team globally in the position of Programs and Systems Specialist. In partnership with your upline, the Client Engagement Programs and Systems Director, you will support and consult with the business "behind the scenes" in order to grow Hatch's volume of work.

Our global Client Engagement Team is comprised of professionals with experience in business development, marketing, pursuit management, engineering, project management and at least one of Hatch's core lines of business.
- Support the ongoing utilization and improvement of Hatch's CRM system by:

- Analyze user behaviors and developing KPIs (including win / loss analysis, pursuit governance, CRM usage, etc.)
- Serve a "Super User" capacity, providing a front-line response to questions/issues/ requests from the broader business
- Balance user requests against the strategic intent of the tool and elevating them accordingly
- Suggest ongoing improvements to enhance user experience
- Liaise with the technical team to initiate access requests
- Liaise with the technical team on the design and development of new features
- Test and validate new features to ensure fit for purpose
- Serve as Project Manager for multiple streams of work, and running weekly status meetings with core team
- Support creation of User help materials, such as FAQs, brochures, etc.

**You bring to the role**:

- Minimum 6-9 years' experience in a Marketing, Business Development, Commercial, Engineering, or Project role, demonstrating increasing responsibilities over time
- Bachelor's Degree or higher in Business, Marketing or Engineering
- 3 years of Business Development (BD) experience preferably in an Engineering and project support environment
- Experience in Mining, Energy, Infrastructure or Digital industries is preferred
- Experience pursuing new business, with specific experience in $10 Million (+) pursuits is preferred
- Inquisitive by nature
- Solutions oriented
- Excellent interpersonal, communications and presentation skills
- High level of self-motivation and ability to consult in a productive, cooperative manner
- Thrives in a fast-paced work environment
- Expert working knowledge of MS Office tools, including Word, Excel, PowerPoint and SharePoint
- Previous work in CRM systems is a must

**Please note**: This is an on-site role 5 days a week out of 2800 Speakman Drive, Mississauga.

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.



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