Medical Administrative Assistant

2 months ago

Ottawa, Canada The Memory Clinic Full time

ABOUT OUR CLINIC

Alzheimer's disease (AD) is the most common type of dementia, making up approximately 70% of all cases. Those over the age of 65 are at a higher risk to develop AD. It diminishes cognitive, verbal and physical abilities by destroying brain cells. This in turn affects our ability to think, to learn new things, and to remember. Many scientific experts are working to ameliorate our understanding of this devastating disease, thus searching to find more effective treatments.

Our clinics partner with pharmaceutical companies to conduct Phase II and III clinical trials for Alzheimer's Disease. Our unique contribution will revolutionize the fight against the disease. We provide care to patients, generate knowledge for the scientific community, continue to improve support, and access to clinical research.

The Medical Administrative Assistant provides customer service and general administrative support to the clinic and research teams. As the first point of contact for patients, this position offers patients assistance in the area of scheduling appointments, documentation or support.

KNOWLEDGE AND RESPONSABILITIES
- Greets patients and guests at the front reception
- Escalates issues or concerns when appropriate
- Coordinates and maintains office supplies for the clinic
- Scans and faxes medical documents to external parties and doctor’s office
- Validates parking for guests and patients
- Arranges for transportation via taxis for patients
- Tracks employee’s absence away from the office (i.e. sick)
- Leads patients to the designated waiting areas
- Cleans and disinfects the area when the patient/person leaves
- Prepares documentation for upcoming appointments
- Opens and closes the clinic in adherence to office hours
- Provides administration support to the rest of the clinic and research team
- Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all company policies and procedures related to Occupational Health and Safety.
- Performs other related duties as assigned.

EDUCATION AND QUALIFICATIONS
- A Post
- Secondary Degree or Diploma in general office administration, business or medical secretarial work, or a combination of education, training and experience deemed equivalent
- A minimum of two (2) years of experience in administration or medical secretarial work
- Knowledge of Microsoft Office Suite and other software tools
- Bilingual in English and French

CORE COMPETENCIES
- Accountable - Is accountable for their actions
- Adaptability - Can adapt to change, is flexible and can work in a fast-paced environment
- Commitment to Excellence - Proven commitment to quality and excellence
- Compassion - Shows compassion and patience towards others
- Communication - Excellent communication skills in French and English
- Decision Making - Has good judgement and decision making skills
- Innovation - Is innovative and looks for ways to improve
- Integrity - Has Integrity, is ethical and professional
- Teamwork - Positively interacts with others and promotes team work
- Patient Focused - Committed to the well-being of the elderly and has the patient needs in mindAU SUJET DE LA CLINIQUE

La maladie d'Alzheimer (MA) est le type de démence le plus courant, représentant environ 70 % de tous les cas. Les personnes âgées de plus de 65 ans courent un risque plus élevé de développer la MA. Elle diminue les capacités cognitives, verbales et physiques en détruisant les cellules du cerveau. Cela affecte à son tour notre capacité à penser, à apprendre de nouvelles choses et à nous souvenir. De nombreux experts scientifiques s'efforcent d'améliorer notre compréhension de cette maladie dévastatrice et cherchent ainsi à trouver des traitements plus efficaces.

Nos cliniques s'associent à des sociétés pharmaceutiques pour mener des essais cliniques de phase II et III sur la maladie d'Alzheimer. Notre contribution unique va révolutionner la lutte contre la maladie. Nous fournissons des soins aux patients, générons des connaissances pour la communauté scientifique, continuons à améliorer le soutien et l'accès à la recherche clinique.

SOMMAIRE DU POSTE

L'adjoint(e) administratif médical(e) assure le service à la clientèle et le soutien administratif général à la clinique et aux équipes de recherche. En tant que premier point de contact pour les patients, ce poste offre aux patients une assistance dans le domaine de la prise de rendez-vous, de la documentation ou du support.

CONNAISSANCE ET RESPONSIBILITÉS
- Accueille les patients et les invités à la réception
- Signale les problèmes ou les préoccupations, le cas échéant.
- Coordonne et entretient les fournitures de bureau pour la clinique
- Numérise et faxe les documents médicaux à des parties externes et au cabinet du médecin.
- Valide le stationnement pour les invités et les patients
- Organise le transport en taxi des patients
- Suit les absences des empl

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