Idealease Service Manager

6 months ago

KitchenerWaterloo, Canada Altruck International Truck Centres Full time

Idealease, is seeking a dynamic and team-oriented individual for the position of Service Manager. We are looking for someone with a positive attitude and the ability to fit in with our team. Reporting directly to the general manager of Idealease, this job will be a great fit for you if you enjoy coaching and leading a team.

**Position Overview**:
As an Idealease Service Manager, you will be responsible for maintaining a solid working relationships with dealer personnel and customers. Utilizing the technology to monitor fleet performance, troubleshooting, repairing product failures in the field.

**Primary Responsibilities**:

- Develops and maintains effective communications and relationships with customers.
- Develops and oversees warranty policy and administration to ensure maximum warranty cost recovery as well as managing running costs to business plan goals.
- Collaborates with the Idealease GM, to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity.
- Seeks opportunities where the Company has the potential to achieve relative competitive advantage.
- Develop, Implement, and manage a Preventive Maintenance program that results in PM currency of 95% or greater.
- Compare monthly financial results against the Business Plan and initiate any corrective action as necessary
- Prepares and maintains cost down analysis report for major corporate accounts as requested, ensuring data is accurate and up-to-date.
- Generates high level reports along with custom reporting for clients.
- Assists clients with interpreting repair descriptions on service provider invoices and work orders.
- Develop, implement and promote service PM training
- Attend Idealease Best Practice meetings as well as participate annually in the President's Club.
- Work in compliance with the provision of the Occupational Health and Safety Act (OHSA), regulations, and internal health and safety policies and procedures

**Education and Experience**:

- At least 5 years of experience working as dealership technician
- Licensed 310T Truck and Coach Technician
- Minimum 5 years’ experience as a supervisor or manager
- Strong organizational skills and the ability to multi-task
- Exceptional interpersonal and relationship-building skills
- Strong oral and writing capabilities; ability to clearly communicate compelling messages
- Ability to collect, compile, and analyze information and data
- Establish and maintain working relationships
- Must possess a high-level of honesty, integrity, and ethics
- Valid Driver's License and willingness to travel, as necessary
- The commitment to enhance the company culture and promote a strong team work environment
- The commitment to providing our clients with an exceptional customer service experience

**Perks you’ll get**:

- Access to low-cost health and dental benefits program, as well as free employee assistance program
- We offer a defined contribution pension plan with company matching
- Professional advancement and great learning opportunities
- Great perks such as pizza lunches, holiday lunches, BBQ's and a paid day off to be used during the Christmas holidays.
- We’re family owned - when you’re a part of the Idealease team, you’re a part of a family.

**Working Conditions**
The Idealease Service Manager will work at a desk in an office which is situated in the Service Department area. He/she may be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and non-hazardous materials. He/she will move about the service area to work with the Service Advisors, Technicians, and will crawl under vehicles and get in and out of vehicles to inspect work completed.

Idealease is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. Any accommodation requests can be made by contacting 519-821-0070. At Idealease, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Idealease is proud to be an equal opportunity workplace.
- We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $78,000.00-$82,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada?
- Are you a Licensed 310T Truck and Coach Technician?

**Experience**:

- Dealership Technician: 5 years (preferred)
- Supervisor/Manager: 5 years (pr

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