Saas Project Manager

2 weeks ago

Vancouver, Canada SkyHive Technologies Inc. Full time

**What You Can Expect**

All SkyHivers are rewarded with truly unique professional experiences. We work hard and are passionate about our mission and our customers. We support each other and work in a highly collaborative, engaging environment to make a positive impact on the world. We encourage you to reach out to any SkyHive employee to hear their experiences first-hand. We hold ourselves accountable for helping you reach your career goals in a truly supportive environment, valuing diversity in all its forms. We love adding new perspectives and appreciate those who ask questions to challenge assumptions, explore new directions, and improve what we’ve already built. People evolve and so do companies - we reflect this in how we assemble and grow our team. We support an environment in which every person can bring their full, authentic selves to work.

**The Opportunity**

SkyHive is looking for a SaaS Project Manager to work on exciting implementation projects across its Fortune 500 customers. As a SaaS Project Manager, your objective is to deliver SkyHive product successfully and on time to its customers and manage the implementation of the customer project. You will have the freedom to design the processes to support that goal. In close collaboration and alignment with the broader account team in SkyHive including the Customer Success Manager you will develop and own relationships with key customers and partners. You are joining us at an exciting stage of our growth

**What You Will Do**
- Responsible for the on-time delivery of SaaS products to Fortune 500 clients globally.
- Ensure world-class service to SkyHive customers.
- Accountable to excellence in customer success and customer delivery as measured through Customer Net Promoter Score.
- Coordinate project timelines, tasks, and development efforts with both the internal engineering and solutions team to manage implementation projects on time and on budget.
- Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving and manage internal resources to resolve various customer issues.
- Be responsible for reporting on the health of your customer(s)’ projects and satisfaction as a key part of the customer’s overall success measures.
- Have sufficient technical competence to talk shop with the best of them.
- Deeply understand SkyHive’s products; deliver products tailored to customer environments.
- Master new technologies, ideas, and execute against complex, strategic initiatives.
- Manage complex implementations and identify ways to improve user experience on the platform.
- Demonstrate strong customer and stakeholder management to achieve project objectives, working collaboratively with the Customer Success Manager to ensure the customer realizes value from their overall investment in SkyHive.
- Comfortable working with ambiguity and managing the expectations of our cross-functional partners.
- Continuously improve operational workflows and help scale product delivery across the breadth of SkyHive customers.
- Demonstrate a proven ability to work in a fast-paced, dynamic environment and deliver results on time; able to thrive in a fluid and entrepreneurial environment.

**What You Will Bring**
- Experience in a SaaS company and enterprise implementation experience
- 2-3 years of work experience in implementing technology products in a technical role
- Excellent written and verbal communication skills and worked with Fortune 500 customers
- Experience resolving and communicating issues with both technical and non-technical audiences
- Ability to manage multiple projects simultaneously, across different customer time-zones and countries
- Proven experience in prioritizing competing demands in an ambiguous, fast-paced environment
- Experience in delivering tech programs or products from inception to delivery
- Flexibility to some travel, as required (under 20% expected; none during COVID-19)

**Nice to have**
- Experience working in scaling startups
- Experience in working on software integrations - specifically with RESTful APIs
- The ability to speak Korean, Japanese, Spanish, German, and/or French
- Familiarity with metrics collection, data mining, and presentation

**What We Offer**
- Competitive compensation
- Stock Options
- Three weeks’ paid vacation, paid holidays and birthday leave
- Comprehensive health benefits package
- Retirement savings with employer match
- Paid & unpaid volunteer time off
- Opportunity to get your foot in the door of a fast-growing tech company
- Collaborative team environment
- Professional development assistance program
- Social Impact Organization with Certified B-Corp Status
- Opportunity to explore other departments as training and career continues

**About SkyHive**

At SkyHive, our purpose is to democratize labor opportunities around the world so that we can all benefit from a more capable workforce

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