Technical Sales and Customer Service Representative

6 months ago


Etobicoke, Canada Canpump Inc. Full time

**Job Overview**:
**Responsibilities**:
**Customer Engagement**:Act as the primary point of contact for customers, addressing inquiries, providing product information, and offering technical assistance.
Build and maintain strong customer relationships through effective communication and problem-solving.

**Technical Expertise**:Develop a comprehensive understanding of our products to effectively communicate technical details to customers.
Assist customers in troubleshooting technical issues and provide solutions.

**Sales Support**:Collaborate with the sales team to identify opportunities and provide pre-sales technical support.
Work closely with customers to understand their needs and recommend appropriate products or services.

**Order Processing**:Process customer orders efficiently and accurately, ensuring a seamless transaction process.
Coordinate with internal teams to fulfill orders and manage inventory.

**Documentation**:Maintain accurate records of customer interactions, transactions, and inquiries.
Prepare reports on customer feedback and sales metrics.

**Product Knowledge**:Stay informed about product updates, industry trends, and competitor offerings.
Conduct product demonstrations to potential customers.

**Qualifications**:

- Degree in a relevant field or equivalent work experience.
- Proven experience in technical sales and customer service.
- Rudimentary understanding of electric motors.
- Strong mechanical aptitude and the ability to understand and explain technical concepts.
- Excellent communication and interpersonal skills.
- Sales-oriented mindset with the ability to meet or exceed sales targets.
- Proficient in CRM software and other relevant tools.
- Detail-oriented with excellent organizational and multitasking abilities.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$58,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON M9W 1C4: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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