Clinical Services Supervisor

3 weeks ago

Mississauga, Canada ErinoakKids Centre for Treatment and Development Full time

**CLINICAL SERVICES SUPERVISOR**

**Centre-Based Clinical Services**

**Permanent Full Time Position**

**37.5 hours/week**

**Mississauga Site**

**Work Arrangement: On-site**

***:
Reporting to the Clinical Operations Manager, the Clinical Services Supervisor (CSS) is responsible for the day-to-day delivery of Centre-Based Clinical Services at a designated ErinoakKids site. The CSS will provide leadership to an inter-professional team of clinicians that includes recruitment, onboarding, communication and ongoing performance management of staff, managing referrals for services, caseload management and problem solving. As part of a larger team of Clinical Operations Managers (COMs), Clinical Services Supervisors and Clinical Practice Leaders, the CSS will be assigned lead roles associated with assigned services and streams.

**MAJOR RESPONSIBILITIES**:

- Provide day-to-day supervision of inter-professional team and delivery of centre-based clinical service delivery at assigned site;
- Organize clinical caseloads, staff schedules to meet site needs;
- Promote an integrated service delivery model;
- Identify staff complement needs in conjunction with the Clinical Operations Manager and Human Resources
- Participate in the recruitment, on-boarding, staff orientation and communicating performance expectations for new staff;
- Maximize the use of available resources (staffing and space),;
- Provide performance management, including probationary and performance reviews, and support to team members, engaging Human Resources as appropriate;
- Facilitate resolutions to service delivery issues involving clients, families and staff using a solution-focused approach
- Monitor operational/clinical activities to ensure performance objectives are met;
- Interface with Clinical Administrative Support Services (CLASS) to facilitate operational processes related to intake, service facilitation and health records;
- Collaborate with the Clinical Operations Manager (COM) to meet Balanced Scorecard targets;
- Identify and support professional development and clinical education needs Ensure team compliance with all relevant policies and procedures including those related to privacy, documentation, health and safety and infection control;
- All other reasonable duties as assigned and identified by the organization.

**QUALIFICATIONS**:

- Bachelor’s degree in a health or child related discipline;
- Must have 2-5 years supervising staff in a health care environment;
- Active registration with appropriate professional College, where applicable, is preferred;
- Minimum of 5 years of clinical practice experience;
- Sound knowledge of the roles and responsibilities related to centre-based clinical services is preferred
- Working knowledge of service delivery, referral criteria, order entry and scheduling related to a clinical service portfolio is considered a strong asset;
- Excellent verbal and written interpersonal communication skills;
- Excellent facilitation and problem solving skills
- Strong conflict resolution skills
- Proven experience in motivating and leading people;
- Flexible, organized and self-directed within scope of responsibility;
- Demonstrated ability to multi-task;
- Sound understanding of documentation standards;
- Ability to function collaboratively within an inter-professional team;
- Ability to negotiate and portray a positive image of the Centre
- Demonstrated awareness of and adherence to professional and ethical standards;
- Experience with Meditech platform an asset
- Bilingualism in French and English is an asset.

**Why should you join us?**
- Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
- Healthcare of Ontario Pension Plan - (HOOPP)
- WorkPerks - Discounts for you and your family to enjoy an array of different services and amenities
- Employee Assistance Program / People Connect (Mental health supports available 24/7)
- Wellness Program
- Learning & Development opportunities - We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
- Mentorship Opportunities
- Direct observation from a mentor to help new graduates develop into skilled clinicians
- The people and most of all the KIDS

**To view our state of the art buildings - please check out this YouTube video along with our Social Media sites**
- We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._
- ErinoakKids is an equal opportunity employer, and we are committed to being a diverse, equitable and inclusive workplace._

**Benefits**:

- Employee assistance program

Schedule:

- Monday to Friday

Application question(s):

- Do you have or are you

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