Front Office Supervisor

2 months ago

Edmonton, Canada Courtyard Marriott Edmonton Downtown Full time

The Courtyard by Marriott Edmonton Downtown is a 188 room full service hotel featuring the Riverside Bistro, a 90 seat dining room, 60 seat seasonal patio and 25 seat private dining room all with the best views of the river valley in Edmonton.

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer the GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Open and close shift, make cash drops.

Ensure all credit cards, cash and change funds are balanced throughout each shift.

Inform management of any guests or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to housekeeping department.

Assist in marketing effort by assisting in sales blitzes.

Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.

Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.

Adjust weekly front desk scheduling based on forecasted occupancy.

Requires a valid class 5 driver's license - to valet park guest vehicles.

Cross train on Night Audit.

Experience: Min 2+ years in hospitality.

Sterling background check required after complition of hiring process.

Pay: $21.50-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

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