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Pickering, Canada Ontario Power Generation Full time

**Location**:Pickering, ON, CA, L1W 4A7**Req ID**:42842**Job Title**: IT Service Desk Agent**Status**: Temporary one year contract**Education Level**:Minimum High School Diploma plus up to one year of study in a related field or equivalent level of education**Location(s)**: Pickering, ON, CA, L1W 4A7**Shifts(s)**: Days**Travel**: None**Deadline to Apply**: May 23, 2023- OPG continues to set the bar for environmental protection, community involvement and economic impact—all while safely keeping the lights on.- Now we’ve set our sights on being a net-zero carbon company by 2040 and a catalyst to help the economies where we operate achieve net-zero by 2050.- OPG operates a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar. We are also a clean tech leader and innovator, offering challenging and unique work opportunities. Help us use our power to change the world.**BE THE GENERATION to help build a brighter tomorrow.**

**JOB OVERVIEW**
- Ontario Power Generation (OPG) is looking for an excellent problem solver and results-driven professional to join our team in the role of IT Service Desk Agent to provide font-line service to end-users on software and hardware related problems.- In this fast paced environment, you will provide level 1 troubleshooting on issues related to hardware/software, server, telecommunications, infrastructure and support in all Microsoft Window Operating Systems (Windows 10, Office 365, Azure). Working out of our IT Service Centre you will provide support to end users in multiple locations such as home, offices and remote offices.- This is an exciting opportunity to work in an environment where you will contribute to Ontario Power Generation’s continued growth and success in being Ontario’s low cost electricity generator of choice.**KEY ACCOUNTABILITIES**
- Diagnoses and troubleshoot technical issues with VPN, Citrix, desktops, laptops, mobile devices, network resources access, MS Office, MS Windows (Windows 10);
- Escalate critical issues to Level 2 agents and Supervisor when necessary;
- Routes contacts to internal and external support groups and follow-up on outstanding tickets and escalations;
- Completes special projects or tasks assigned by the Supervisor;
- Deliver demonstrations of new software, equipment, and operational procedures, including installation and testing;
- Perform back-ups, organize disk space utilization, maintain archiving and run recovery procedures;
- Develop and maintain records, inventories and systems and all perform clean-up procedures as required;
- Maintain an awareness of current system technology, programming techniques and languages;

**EDUCATION**
- Minimum High School Diploma plus up to one year of study in a related field or equivalent level of education
- Industry certificates i.e. A+, MCP’s Windows 10 MCSA, HDI & ITIL an asset

**QUALIFICATIONS**
- A minimum of 2-3 years of inbound IT Help Desk support experience, ideally in a utilities company setting
- Strong understanding of Microsoft 365 and Windows programs;
- Possess strong communication, customer service and interpersonal skills;
- Professional and polished phone manner and office etiquette
- Have a high comfort level with computers and technology;
- Good troubleshooting and problem-solving skills;
- SAP Knowledge and experience using Smart IT are considered an asset;
- Be eligible to work in Canada

**WHY OPG?**- At OPG, our values are our strengths. They are fundamental truths about our organization that don’t change.
- **Safety. Integrity. Excellence. People and Citizenship.**

**Here's why OPG might just be the ideal workplace for you**:

- Exceptional range of opportunities province-wide
- Long-term career growth and development opportunities
- Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.
- If you are looking to learn from others and be part of something important, and you are excited about the future of power generation, you will find the right fit at OPG.**Our promise to you**:

- We care about the safety and the well-being of our employees. It is our utmost priority.
- A supportive work environment where you can be your best every day.
- Opportunities to stretch and develop.
- Offer different ways for you to give back to communities where we operate.
- Partner with Indigenous communities and support local businesses.
- We support employment equity, diversity and inclusion.

**APPLICATION PROCESS**ACCOMMODATIONS**-
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