Dining Room Manager

2 weeks ago

Etobicoke, Canada Markland Wood Golf Club Full time

**A Golfing Community for over 60 Years**

**The Markland Wood Golf Club was constructed to be a golfing community over 60 years ago. As per our Vision Statement, we**:

- **Deliver a premier club experience that satisfies a passion for exceptional golf, diverse programs and services, vibrant member engagement in an inviting atmosphere where new friendships can be forged.**_

**The members are truly proud of what our club has become, and where it is going. It continues to take care of local residents, and those looking for a special club in which you feel comfortable right away.**

**Job Overview**

The Dining Room Manager oversees the evening operations of the **Great Oak Lounge Restaurant & Patio.** This full-time, year-round position is a critical part of the Club's overall success and you will be a key member of the Management Team.

The Dining Room Manager is responsible for team training and development, scheduling front-of-house staff, assists in the beverage ordering, and monthly inventory management. The role also ensures exceptional Member and Guest satisfaction while achieving the financial objectives of the department.

**Key Relationships**

**Internal**: General Manager, Clubhouse Manager, Members, Supervisors, Banquet & Catering Sales Manager, Office Manager, Executive Chef, Sous Chefs, and Restaurant/Bar Team Associates.
**External**: Suppliers, Competitors, Pro Shop, and Greens Department.

**Essential Duties and Responsibilities**

**Guest Experience and Member Engagement**:

- Deliver superior food and beverage service while ensuring Member satisfaction.
- Interact with Members professionally, checking in with every table nightly.
- Ensure Members have a pleasant and seamless dining experience.

**Leadership and Team Management**:

- Hire, train, schedule, and evaluate front-of-house personnel, including Supervisors, Servers, Hosts, Food Runners, and Patio staff.
- Lead and motivate the team to maintain high service standards and professionalism.
- Delegate tasks effectively, monitor performance, and implement corrective actions when necessary.

**Operations Management**:

- Oversee all dining areas' daily operations, including the Great Oak Lounge & Patio.
- Weekly scheduling of department.
- Daily team Briefings.
- Enforce Club standards, policies, and procedures for food and beverage operations.
- Attend and assist in coordination of all major Club events that impact on restaurant or patio services.

**Inventory and Financial Control**:

- Execute beverage inventory controls, monthly inventories, and reconciliation.
- Manage beverage ordering, par stocks, and vendor relationships to optimize costs and quality.
- Collaborate with the Chef, Clubhouse Manager, and Supervisors to develop weekly and monthly menus.

**Reservations and Event Coordination**:

- Oversee daily operations of the JAM reservation system, ensuring smooth Member bookings and blocking of potential hot-spots.
- Maintain updated and accurate menu programming in the JONAS/JAM POS system.

**Policy Complaince and Standards**:

- Implement food and beverage policies, ensuring compliance with quality and safety standards.
- Maintain a professional presence, being visible and approachable during all key service hours.

**Skills and Qualifications**

**Essential**:

- Strong ability to enforce Club standards, policies, and procedures.
- Coach and discipline as needed.
- Effective prioritization and delegation of tasks for daily cleaning and sanitation of outlets.
- Strong leadership and motivational skills to maintain a cohesive team.
- Ability to identify ongoing training needs and arrange for staff development.
- Excellent problem-solving and decision-making capabilities.
- Attention to detail and ability to perform duties under pressure.
- Proficiency with Microsoft Office and familiarity with JONAS/JAM systems.
- Physical ability to lift 20+ lbs, bend, and remain on feet for extended periods.

**Preferred**:

- 3 to 6 years of related Private Club dining or hospitality experience.
- Strong Training and Development Skills
- Lead and motivate a cohesive team.
- Direct performance of team and follow-up with corrective action where needed.
- Ability to focus attention to details.
- Experience in menu creation and beverage management.
- Maintain a professional image according to Markland Woods standards.
- Remain calm and courteous with demanding/difficult Members and or situations.

**Standard Specifications**
- This job description reflects the essential duties required for this position but does not include marginal functions incidental to the role.
- The position may require other job-related duties as assigned by the manager.
- The Club reserves the right to update or revise this job description as necessary.
- Markland Wood Golf Club is an inclusive work environment and as such has a workplace accommodation policy in place. Accommodations are available, upon request, for the interview process and other selection stages f

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