Monterra Golf

4 days ago

Blue Mountains, Canada Blue Mountain Resort Full time

The Outside Services Attendant is the first and last touch point that our guests and passholders encounter on their visit to Monterra Golf at Blue Mountain Resort. The purpose of this position is to provide a superior level of positive, friendly, and helpful customer service consistently every day and act as an information resource for guests.

**WHAT’S IN IT FOR ME?**
- Hourly rate of $16.50
- Full-Time hours
- Resort perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Free personal golf and discounted rounds for family and friends at Monterra Golf;
- Staff priced meals & Starbucks treats;
- Retail savings at Monterra, Columbia, North Face, Red Devil, Hillside, Burton and more;
- Staff room rates at all our hotels;

**WHAT WILL I BE DOING?**

**Primary Responsibilities & Duties**
- Greet all guests and passholders upon their arrival to Monterra Golf and on their departure.
- Assist guests and passholders with the unloading/loading of golf bags in/out of their vehicle onto/off our golf carts.
- Setup/load/clean/move golf carts around our staging areas.
- Check receipts/tokens from guests before the guest heads out on course.
- Start groups onto the course, keep track of arrivals, monitor pace of play, and track finishing times.
- Demonstrate proper use of golf cart operating procedures, including GPS, provide instructions for on-course etiquette.

**Other Responsibilities & Duties**
- Stock golf carts with pencils, scorecards, name cards and keys.
- Handle minor guest concerns; resolve issues quickly; answer questions from guests and find the answer if you do not know it.
- Organize rental clubs and put them away; wash, refill, organize and park all golf carts for guests.
- Tow carts, document damage to carts in the cart logbook and perform routine cart maintenance.
- Help with the setup and teardown for golf events.
- Sweep the cart staging and bag area to keep it organized and tidy; reset the hitting net and putting green areas.
- Assist the Golf Shop Staff when necessary. Be a team player and work in harmony with all departments of the Golf Operation

**WHAT DO WE NEED FROM YOU?**
- Must be able to bring a positive and friendly attitude to work every day. You must enjoy working outside in all-weather conditions and be willing to interact with all types of guests and passholders.
- Must hold a valid G2 or G driver’s license or equivalent.
- Must work well independently and in a team environment.
- Must be willing to work a flexible schedule with shifts on Days, Nights, Weekends, and Holidays.
- Must be able to lift 30-40 lb. golf bags from a vehicle and load them on a cart on a regular basis.
- Must be able to stand/walk to service customers for extended periods of time.
- Smart Serve certification is highly recommended
- 1-2 years of previous customer service experience is an asset.
- Prior golf experience or golf related knowledge is not required, but it is an asset.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**
- Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially._

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