Housekeeping Supervisor

5 days ago

Canmore, Canada H2 Canmore Lodging Full time

**Coast Canmore Hotel & Conference Centre**

**Start date: April 2024**

**Objective**:

- Setting and maintaining high level of cleanliness
- Providing training and coaching for all Room Attendants
- With a combination of passion for the job and the right communication with other departments you have the ability and empowerment to make the guests experience more than memorable.
- A Housekeeping Supervisor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service & cleanliness to our guests and exceed guest expectations.

**Duties and Responsibilities**:

- Providing leadership, training and support to department ambassadors, with respect to all housekeeping duties and processes.
- To distribute room assignments, evenly & fairly to Room Attendants daily
- To identify, implement and maintain systems, procedures and standards that lead to the continuing improvement of service levels & cleanliness. Including following up with employees to ensure systems/standards are being met & maintained.
- To take on authority figure in department when Housekeeping Manager or Rooms Division Manager are absent.
- To investigate & take immediate action on complaints or failures in the housekeeping operations.
- Actively participates, coaches and leads ambassadors in improving cleanliness of guest rooms & public areas.
- Ensure that all Rooms Attendants & Houseman complete their essential duties before departure.
- Assist with all sick calls or unpunctuality by finding proper coverage and stay until coverage can be found.
- Observes staff performances and encourages improvement.
- Must be proactive and have initiative, while ensuring Hotel cleanliness is excellent, and fix flaws/deficiencies when visible.
- Actively check for deficiencies in room and report through appropriate channels for repair.
- Actively participate and oversea hotel recycling program, ensuring Room Attendants / Houseman are separating of recyclables to appropriate bins.
- Manage lost & found program, receiving, logging item, ensuring guest follow up and mailing of item to guest.
- Ensuring general cleanliness/organization of all housekeeping areas, including office, closets, garbage area.

**Education & Qualifications**:

- Mandatory Housekeeping & Supervisory experience
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication skills, written and spoken
- Organized with time management skills
- A team player, flexible and self-starter who can work independently when required
- Resourceful and creative with the ability to work well under pressure and in changing situations.

**Salary**:

- $20.50 per hour (starting wage)
- Summer bonus
- Regular pay raise (after 6 months and 1 year based on performance)

**Other benefits**:

- Health care benefits (after 6 months of employment)
- Discounted staff meals
- Gym, Pool, Hot tub access
- Company events
- Discount card for Shops of Canmore
- Staff accommodation (limited availability)

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