Assistant Customer Service Manager

3 weeks ago

Etobicoke, Canada Fortinos Full time

Location:
330 Queens Plate Drive, Etobicoke, Ontario, M9W 7J7

Friendly & Energetic, with a passion for food and commitment to our customers. If this describes you, we’d like to hear from you

Why is this Role Important?

Overview:
To assist in ensuring the proper and effective functioning of the front end staff to ensure efficient and courteous customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To assist in the directing and supervising of all front end staff to secure efficient and courteous customer service;
- Assume responsibility of managing and scheduling the department in the absence of the Customer Service Manager;
- To support the Customer Service Manager in performance management of unionized employees;
- To complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee;
- To ensure completion and follow up on produce tests, as required;
- Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc;
- To complete reports and maintain accurate data from Swedamart;
- To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales;
- To assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures;
- To update and maintain accurate information in the computerized registers;
- To operate a cash register and serve the public in a courteous manner;
- To solve any customer/employee complaints or problems while left in charge of the department;
- To perform other duties, as assigned.
- Exceptional customer service skills
- Office and management experience is a definite asset;
- Flexibility to work a variety of hours including days, evenings, and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
- How You’ll Succeed:

- Employment Type:
Full time

Type of Role:
Regular
- We are committed to creating a diverse and inclusive workplace.

If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaw Inc. If an applicant is hired by the Franchisee, then his/her employer will be the Franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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