General Manager

3 weeks ago

Vaughan, Canada Four Points by Sheraton Vaughan Full time

**Full Job Description**

The General manager will lead the operations of all departments to meet financial goals and achieve set customer satisfaction targets. The General Manager will ensure that all policies and procedures are followed to uphold Company/Brand standards as related to the property.

The General Manager will achieve desired outcomes through alignment of operational and organizational strategies and as a senior leader possess an exceptional track record for bringing about positive change in a winning environment. The General Manager will excel in change management, facilitation and people management skills allowing for the delivery of operational excellence.

The General Manager we are seeking is a strategic thinker responsible for the development and timely execution of the hotel business plans as it relates to the hotel.

The General Manager will direct and coordinate the activities of the hotel operations in accordance with set policies and procedures and provides leadership to ensure the achievement of all key performance indicators with a specific focus on the delivery of exceptionally high of level guest services. The General manager will utilize strong interpersonal skills and will be the champion in all matters related to associate engagement.

The incumbent will become familiar with their hotels’ brand and will have knowledge of all areas of their hotels’ operations. They are to be recognized as being a mentor and coach ensuring a keen eye on the development and support of future talent.

The General Manager will represent the Company with integrity while promoting it within the local market and be recognized as a positive ambassador for Sunray Group and the brand.

**Responsibilities and Duties**:

- Responsible for overall property performance, including optimizing growth opportunities within the food, beverage and restaurant operation.
- Develops and executes the property business plan.
- Develops and ensures execution of annual property financial budget.
- Directs hotel teams in the achievement of all financial and operational key performance indicators and contribution targets.
- Provides leadership to the hotel revenue generation process, ensuring that proactive sales plans are in place to achieve overall hotel growth targets.
- Adjusts the hotels’ business plans in response to changing market conditions.
- Reviews and analyzes monthly financial and operating metrics focused on achieving key performance indicators, including Operating Income, Flow Through, RevPAR Index, Guest Satisfaction, Associate Engagement and Brand Inspections
- Develops and executes multi-year Capital Expenditure Program
- Ensures effective property organizational structures, processes, and procedures to maintain top of Brand performance.
- Maintains highly productive relationships and partnerships for the benefit of the company.
- Ensures full compliance with all Sunray Group and Brand policies and procedures.
- Ensures full compliance with all regulatory and statutory regulations and requirements, including but not limited to health, liquor, labor, environmental and fire code regulations. Is informed of all changes to regulatory requirements affecting hotel operations.
- Is an engaged ambassador both internally and externally for Sunray Group.
- Is fully aware of all brand processes, procedures, and best practices, including standards, reporting, quality inspections, guest satisfaction measurement, and ensures compliance and top of Brand performance.
- Attends Brand meetings and conferences as deemed valuable and/or as required.
- Participates in Brand site visits and property inspections and is accountable for the development of corrective action plans as required.

**Skills, Knowledge and Abilities Required**:

- Exceptional verbal and written communication skills
- Has proven success in a similar hotel working environment and must display a strong room division and food & beverage skill set.
- Excels in team building and the development of results orientated, effective, efficient, and motivated department leaders.
- Strong leadership and facilitation skills - demonstrated ability to lead and/or influence others to have a specific impact or effect.
- Understands and demonstrates customer service and works to build organizational credibility and new revenue resources.
- Strategic thinker and able to work supporting the overall business plan in support of company's overall Corporate strategic plan.
- Sets achievement-oriented goals and standards both personally and for the hotel leaders and associates.
- Communicates and problem solves effectively, finding solutions that are beneficial to guests, associates, and the organization.
- Team-building and inspirational leadership experience advantageous.
- Demonstrates a total commitment to the stakeholder (ownership, corporate teams, guests and associates both anticipating and delivering on expectations.
- Ability to set priorities, plan, organize

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