Receptionist/mail Clerk

The South West Detention Centre seeks Receptionist/Mail Clerk to provide reception and clerical support services on-site located at 4819 8th Concession Rd., Maidstone, ON to institution staff, inmates and the general public.
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: You will:

- screen and direct multiple-line telephone switchboard calls to the institution, transferring calls as required;
- receive visitors and verify identification, notifying appropriate staff members of visitors;
- coordinate video visits and booking of time slots with the public and stakeholders;
- assist with coordination of face to face and in person visits;
- process incoming and outgoing mail;
- type a variety of material and compose routine correspondence;
- file and maintain ongoing inventory and order stationery as required.

**How do I qualify?**:
**Administrative Knowledge and Skills**:

- You have knowledge of multiple-line switchboard and receptionist procedures to response to telephone inquiries, direct callers and process staff and inmate mail.
- You demonstrate professionalism, tact and courtesy to respond to telephone inquiries, direct callers and process staff and inmate mail.
- You have the ability to acquire knowledge of institutional policies and procedures relating to the release of information for institutions.

**Mailing/Courier Knowledge and Reasoning Skills**:

- You have knowledge of relevant Canada Post regulations and mail and courier procedures.
- You can prioritize incoming calls as well as recognize and act upon unusual calls.
- You have analytical skills to identify incoming and outgoing mail and determine correct destination of incorrectly addressed mail.

**Communication and Technical Skills**:

- You have strong oral communication skills to screen and direct calls to the institution and interact with colleagues, outside callers and visitors.
- You have experience with a personal computer to complete word processing and produce various typed materials.

**Additional Information**:
**Address**:

- 1 English Temporary, duration up to 6 months, 4819 8th Concession Rd, Maidstone, West Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS

**Compensation Group**:

- Ontario Public Service Employees Union
- Understanding the job ad - definitions

**Schedule**:**
- 3-7

**Category**:

- Administrative and Support Services

**Posted on**:

- Wednesday, December 11, 2024

**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- T-CL-224280/24