Transitional Housing Case Worker

2 weeks ago

London, Canada The Salvation Army Centre of Hope Full time

Job Title: Housing CaseWorker

Department: Shelter Services

Position Type: FT Temporary, Ends: March 31, 2026

Salary Range: Start Rate: $ 22.05, Year 1 Rate: $22.49

Shifts: Tuesday to Saturday, 11:00 a.m. to 7:00 p.m.

Location: London, Centre of Hope

**MISSION, VISION AND VALUES**:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**:
**Hope**: We give hope through the power of the gospel of Jesus Christ.

**Service**: We reach out to support others without discrimination.

**Dignity**:We respect and value each other, recognizing everyone’s worth.

**Stewardship**:We responsibly manage the resources entrusted to us

**Position Purpose summary**:
The Housing Case Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and mission of The Salvation Army.

**Accountabilities**:

- To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training Employment Opportunity - Ontario Division SalvationArmy.ca Hope Service Dignity Stewardship
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Shelter Leadership Team.
- Enforce agency rules and expectations consistently in accordance with Policies and Procedures
- Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
- Make regular rounds throughout the floor
- Responsible to initiate service plan development and implementation as needed within the centre; with community partners to foster successful utilization of shelter services by individuals with specific vulnerabilities that potentially could interfere with them accessing the services they need.
- Initiate and/or participate in case conferences as a forum for problem-solving and exploring alternative solutions to service provision as required; for those requiring individualized interventions ensuring follow through on any action plans and monitoring as required.
- Regularly solicit feedback from the individual-served and relevant community supports regarding the individual’s health, mental health and wellbeing including progress towards their goals.
- Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors.
- Introduce goal planning as a result and provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals.
- Maintain open communication with individual’s professional and natural supports regarding individual’s goals, clarifying the roles each can play towards assisting the individual to meet their goals; provide updates at case conferences as needed.
- Act as the designated primary worker for assigned individuals residing in transitional rooms in collaboration with community partners assigned.
- Create and maintain an individuals’ Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
- Provide health teaching about mental illness, harm reduction and symptom identification and management.
- Assist and coach individuals in the learning and management/achievement of quality of life activities such as: daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/ advocacy.
- Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
- Completion of a Discharge Summary upon individuals transition points outlining progress made and recommendations for the future.
- Ensure effective communication with Director, Manager, staff team, and external treatment teams concerning each individual’s progress.
- Assist the Shelter Leadership Team in developing and implementing productive and appropriate activities/programs for

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