People Experience Advisor

2 weeks ago

Hamilton, Canada Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

**How you will contribute**

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage

**What you need to know about this position**:

- Coaches and guides People Managers and Employees to use and benefit from self-service
- Assists with Knowledge Portal navigation and policy interpretation
- Continuously improves the Knowledge base to increase usage and improve employee experience
- Works with team to align policies and processes across locations
- Supports the people leads with reorganizations, working closely with internal and external partners to complete the end to end process.
- Ensures effective onboarding for new hires in partnership with Talent Acquisition
- Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)
- Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
- System Mastery - has an in depth working knowledge of all HR systems.
- Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible

**What extra ingredients you will bring**:

- Continuous Improvement mindset and tools
- Excellent interpersonal skills to relate well with people at all levels in organization; build and leverage relationships
- Coaching managers and employees on the benefits of self service
- Drive constancy and eliminate waste in processes
- Balance competing priorities

**Education / Certifications**:

- Bachelor's degree or equivalent in Human Resources or Related Field required

**Job specific requirements**:

- Human Resources Generalist experience desirable.
- Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Kronos timekeeping, HRIS system

**Work schedule: Monday through Friday, flexibility is required.**

**Location: Hamilton Plant (45 Ewen Road, Hamilton, Ontario, L8S 3C3)**

**No Relocation support available**:
**Business Unit Summary**:
**We are the second-largest snacking company in Canada and in the top 10 food companies in North America. We make and distribute delicious household favorites including **_Cadbury _**, **_Oreo _**, **_Mr. Christie _**and **_Maynards _**. We are an ambitious business—in the past few years alone, we have invested $250 million in our Ontario-based factories. Our community of over 2,600 employees is based across Canada, with our head office on Bloor Street West in Toronto. Canada plays a strategic role for Mondelēz North America and globally. We are proud of our “local-first” commercial focus that enables us to take ownership of our own market and make more, faster decisions closer to our consumers. We are also proud of our top 100 position on Forbes magazine’s 2019 Canada’s Best Employers list.**:
**Job Type**:
Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services

  • Manager, Client Experience

    3 days ago

    Hamilton, Canada Sephora Full time

    **Job ID**: 238646 **Store Name/Number**: ON-Lime Ridge Mall (0576) **Address**: 999 Upper Wentworth St, Hamilton, ON L9A 4X5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Senior Brand Manager|FirstOntario Centre

    2 days ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Senior Brand Manager|FirstOntario Centre

    2 days ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Senior Brand Manager|FirstOntario Centre

    2 days ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge Arena The Most Sustainable Venue in the World Proud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live...

  • Senior Brand Manager|FirstOntario Centre

    3 days ago

    Hamilton, Canada Spectra Experience Full time

    Developer and Operator of Climate Pledge ArenaThe Most Sustainable Venue in the WorldProud member of The Climate Pledge Previous slide Next slide We’re in the business of making Big things happen. Big ideas. Big results. Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event...

  • Leisure Travel Advisor

    3 weeks ago

    Hamilton, Canada Direct Travel Full time

    Leisure Travel Advisor – Ancaster, On Embark on the next step in your career journey with Direct Travel! As a key member of the Ancaster team the Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members...

  • Service Advisor

    3 weeks ago

    Hamilton, Canada AutoCanada Full time

    Service Advisor Plaza Nissan Hamilton, ON We are looking fora Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team!  Plaza Nissan  is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    3 days ago

    Hamilton, Canada Taylor Chrysler Dodge Full time

    A Day in the Life of a Service Advisor - Meet and Greet Customers with a Smile - Write Up Work Orders (Reynolds & Reynolds Operating System) - Update Customers On Repair Progress - Tally an Estimate - Present and Sell Recommended Work - Close Out Work Orders to Agreed Estimate Prices - Attempt to Solve Customer Concerns if Any - Arrange Transportation for...

  • Seeking An Automotive Service Advisor

    4 weeks ago

    Hamilton, Canada Red Hill Toyota Full time

    **We are Hiring!** Red Hill Toyota is part of the Parkway Motors Hamilton Group. We are a family owned and operated dealership that has been servicing Hamilton and area for over 40 years. We believe that our people are one of the main factors of our success. If you have an engaging, dynamic personality, have a strong knowledge of cars and how they work and...

  • Automotive Service Advisor

    5 days ago

    Hamilton, Canada Whitwell Service Center Full time

    Job Summary: We are seeking a customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and support in an automotive setting. Your primary role will be to assist customers with their automotive repair needs, ensuring a positive experience from start to finish. **Duties**: -...

  • Community Engagement Advisor

    4 weeks ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Customer Service Advisor

    7 days ago

    Hamilton, Canada McPhail Auto Napa Auto Care Center Full time

    We are adding to our team a Service advisor that can WOW the customers and take care of them like they are there own family. A Service Advisor is a professional who assists customers at a Auto service center to understand their car's maintenance or repair options and answers customer questions before they are scheduled with a Technician. Service Advisor...

  • Pass 286 Respectful Workplace Advisor Contract

    5 days ago

    Hamilton, Canada Hamilton-Wentworth Catholic District School Board Full time

    CAREER OPPORTUNITY PASS 286 - Respectful Workplace Advisor - (Full time Temporary Contract to April 2025) Posted April 12, 2024 Internal and External Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and...

  • Outside Sales Advisor

    3 days ago

    Hamilton, Canada Boonstra Heating and Air Conditioning Full time

    If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time teamWe are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is based on building relationships and finding...

  • Outside Sales Advisor

    1 week ago

    Hamilton, Canada Boonstra Heating and Air Conditioning Full time

    If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team!We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is based on building relationships and finding...

  • Outside Sales Advisor

    1 week ago

    Hamilton, Canada Boonstra Heating and Air Conditioning Full time

    If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team!We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is based on building relationships and finding...

  • Outside Sales Advisor

    1 week ago

    Hamilton, Canada Boonstra Heating and Air Conditioning Full time

    If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team!We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is based on building relationships and finding...

  • Nespresso Coffee Advisor

    4 weeks ago

    Hamilton, Canada Premium Retail Services Full time

    Nespresso Coffee Advisor General Information Company: PRE-US Location: Hannon, Ontario, L0R 1P0 Ref #: M52454 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging retail customers...

  • Nespresso Coffee Advisor

    3 weeks ago

    Hamilton, Canada Acosta Full time

    Nespresso Coffee Advisor General Information Company: PRE-US Location: Hannon, Ontario, L0R 1P0 Ref #: M52454 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging retail customers and making...

  • Service Advisor

    4 weeks ago

    Hamilton, Canada Midas HAMILTON Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities** The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...