Supporter Services Associate, Bilingual

1 month ago

London, Canada Compassion Canada Full time

Department: Supporter Services (within Partner Relations)
Location: Remote or Hybrid

**Salary**: TBD + Benefits

Deadline for resumes: February 12, 2023

SUMMARY

MINISTRY FOCUS

Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. As such, each employee of Compassion Canada shall:

- Agree with Compassion Canada’s core documents, including a Statement of Faith,
- Conduct themselves in a Christ-like manner at work and outside the workplace,
- Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer,
- Pray with staff or supporters when requested or deemed appropriate.

DUTIES & RESPONSIBILITIES
- Maintain supporter data through various and complex systems with careful attention to detail and to accuracy,
- Ensure quality and compliance requirements are met in every supporter interaction,
- Contribute to the team dynamic and culture, engaging in personal, professional and spiritual growth,
- Be a champion for Compassion’s ministry of releasing children from poverty in Jesus’ name,
- Provide assistance with overflow work for other members of the Partner Relations team as needed.

KNOWLEDGE, SKILLS, ABILITIES
- French and English language proficiency is required, and conversational proficiency in Spanish, Korean, Cantonese, Mandarin, or other languages would be considered a strong asset,
- Excellent French and English oral and written communication abilities,
- Passionate about, and experienced in, providing exceptional customer service and solving complex supporter-related problems,
- Desire and stamina to speak with a variety of supporters for extended periods throughout the day.
- Ability to multi-task and strong proficiency in a computerized environment; this role requires operating multiple data-systems simultaneously while communicating with supporters.
- The ability to educate partners in the nuances of our work, enhance their loyalty, deepen their engagement, increase sponsorships and elicit donations in support of children overseas.
- Working knowledge of Microsoft Office, Office365 is an asset.
- Strong data entry skills with a minimum of 50+WPM.
- Ability to work in a fast-paced, demanding environment with an aptitude to champion change.
- Committed to team and personal excellence, with the ability to take individual initiative.

EXPERIENCE & EXPERIENCE REQUIRED
- Completion of High School or equivalent.
- Experience within a call centre, or with customer service is deemed an asset.

INITIATIVE REQUIRED
- To be self-motivated, proactive, disciplined, and able to work with a minimum of supervision.

SUPERVISION
- Received: Supporter Services Team Manager,
- Given: None

CONTACT
- Internal: All staff.
- External: Supporters, Donors, Volunteers, Pastors, Artists, Ambassadors, denominational, and organizational leaders.

NOTE
The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Deadline for resumes: date

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