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Estimator

4 weeks ago

Estevan, Canada Carstar Unique Full time

**Ready to Estimate Success and Drive Your Career Forward? Join CARSTAR Unique as an Autobody Estimator**

**What You'll Be Doing**:

- **Customer Engagement & Service**: Greet and assist customers, explaining the repair process, timelines, and payment details while providing **outstanding service**.
- **Damage Assessment & Estimate Preparation**: Inspect vehicle damage and prepare detailed, **accurate repair estimates** using industry-leading software (like Mitchell and Audatex).
- **Communication & Collaboration**: Be the key link between **customers, insurance adjusters, and our production team**, ensuring smooth, transparent communication throughout the repair process.
- **Sales, Upselling & Closing**: Maximize **sales opportunities** by upselling services, achieving at least a 75% closing ratio, and ensuring **customer satisfaction** every step of the way.
- **Repair Order Management**: Maintain **organized repair orders** (ROs) and keep documentation updated from the estimate to the final inspection.
- **Quality Control & Final Inspection**: Ensure all repairs meet **quality standards**, perform final inspections, and explain the warranty and repair process to customers at vehicle pickup.
- **Customer Satisfaction & Follow-Up**:Drive customer satisfaction** by staying on top of all repairs, addressing concerns, and meeting performance metrics.
- **Team Collaboration**: Collaborate with the production team in daily meetings to ensure **smooth workflows** and **timely repairs**.

**Qualifications We're Looking For**:

- **Experience**: 1-3 years in **collision estimating** or **insurance appraisal** with **industry certifications** like I-CAR (and knowledge of vehicle systems and damage).
- **Problem Solving**:Critical thinking** and **creative solutions** to troubleshoot issues and keep the repair process moving.
- **Technical Expertise**: In-depth knowledge of **automotive repair** and the ability to assess damage and costs accurately.
- **Communication & Customer Service**: Build and maintain **strong relationships** with customers and insurance companies, keeping them in the loop and ensuring smooth claims.
- **Time Management**:Prioritize tasks** effectively in a fast-paced environment, handling multiple responsibilities with ease.
- **Compliance & Safety**: Ensure adherence to **industry standards**, safety protocols, and regulatory requirements in all estimates and repairs.
- **License**: A valid driver’s license with a **clean driving record** is required.

**Why CARSTAR Unique?**
- **Competitive Pay**:Earn what you're worth** with above-market compensation.
- **Career Growth**: Access **training programs**, opportunities for career advancement, and a **supportive work environment**.
- **Innovative Culture**: Work with cutting-edge technologies and a team that values **integrity** and **excellence**.
- **Comprehensive Benefits**: Enjoy an **awesome benefits package** for you and your family.
- **Work-Life Balance**: Flexible scheduling options, including the **opportunity to work from home** when needed.

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- vehicle collision repair estimating: 1 year (required)

Work Location: In person