Customer Service Specialist

1 week ago

Winnipeg, Canada Winnipeg Full time

**Customer Service Specialist**

**Reports To**:General Manager and/or Office Manager

**Status**: Full-time, Regular

**Category**: Customer Service

**Location Name**: Winnipeg Supply Service Experts

**Location Address**: Winnipeg, Manitoba

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.

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**Responsibilities**:

- Answering incoming phone calls from customers.
- Maintaining good customer relations and ensuring that all calls meet Company standards.
- Ability to make decisions regarding customer satisfaction with confidence.
- Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
- Maintaining customer records by updating account information.
- Working with dispatch to improve accuracy in scheduling and speed of response.
- Communicating with customers on the status of service calls.
- Assisting with dispatching as needed.
- Performing outbound calls to schedule preventative maintenances and tune-ups.
- Ensuring that customers are contacted in a timely manner to schedule preventative maintenance.
- Working with General Manager/Operations Manager to ensure that capacity demands are met.
- Continually maintain working knowledge of all company products, services, and promotions.

**Qualifications**:
**Qualifications**:

- Previous customer service experience required.
- Excellent interpersonal skills.
- Exceptional verbal and written communication.
- Strong computer software skills.
- Team work is a priority and the Customer Service Representative must be willing to work with and assist co-workers as needed.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as a Service Experts Employee?**

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee:

- Competitive pay, including incentive opportunities for many positions.
- Medical /Dental /Vision Insurance programs.
- RRSP Plan with company matching contributions.
- Life Insurance for you and options you can elect for your family.
- Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work.
- World class training opportunities through our Expert University Learning Management System.
- Career development opportunities.

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