Reservations Agent

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn. This position is offered on a full-time basis however can also be combined as two part-time roles within the Front Office such as Reservations Agent & Guest Service Representative.

Financial Commitment Incentive available.

**As a Reservations Agent you will**:
Take and process reservation calls
Manage the day to day flow of online bookings
Group rooming list entry
Ongoing checks for accuracy and guest confirmations
Clerical duties such as maintenance of reservations files and day to day operational paperwork are required
Daily administration tasks such as filing and faxing
This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary
Some Concierge related tasks

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

Profile description

Exemplary guest service skills and demonstrated willingness to exceed guest expectations
Superior communication skills
A calm and capable demeanor
Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary
A professionally groomed appearance
A positive and pro-active attitude
Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary
Previous Reservations or Guest Service experience
A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
A valid Class 5 Driver's License or equivalent an asset
A mutual understanding of your employment duration will be determined during your interview

**Salary/Wage**: $21.00 per hour